Emergency Network Security Upgrade
Update: We are now seeing approximately 10 minutes of stable uptime at the network switch level.
Connections appear to be stabilizing, and our NOC team will continue monitoring closely to ensure the issue remains resolved.
Connections appear to be stabilizing, and our NOC team will continue monitoring closely to ensure the issue remains resolved.
Emergency Network Security Upgrade 3hr 29min ago
Update 1hr 50min ago
Update: We are now seeing approximately 10 minutes of stable uptime at the network switch level.
Connections appear to be stabilizing, and our NOC team will continue monitoring closely to ensure the issue remains resolved.
Update: We are now seeing approximately 10 minutes of stable uptime at the network switch level.
Connections appear to be stabilizing, and our NOC team will continue monitoring closely to ensure the issue remains resolved.
Update 2hr 9min ago
Update: We are still seeing intermittent downtime affecting switch connections within this datacenter.
Our NOC and datacenter teams are actively working on this now and will continue pushing toward full stability. Further updates will be posted as we have more information.
Update: We are still seeing intermittent downtime affecting switch connections within this datacenter.
Our NOC and datacenter teams are actively working on this now and will continue pushing toward full stability. Further updates will be posted as we have more information.
Monitoring 2hr 45min ago
The affected server is now back online.
Our datacenter team has pushed a fix for the bug that caused the issue, and services should now be restored.
Once our investigation is fully completed and we have confirmed the core cause, an internal NOC team member will personally reach out by email to all customers affected by this outage.
Thank you for your patience while we worked through this.
The affected server is now back online.
Our datacenter team has pushed a fix for the bug that caused the issue, and services should now be restored.
Once our investigation is fully completed and we have confirmed the core cause, an internal NOC team member will personally reach out by email to all customers affected by this outage.
Thank you for your patience while we worked through this.
Update 3hr 2min ago
UPDATE: We have pushed an update that has brought most nodes back online.
Our NOC team is now working on the remaining affected nodes at this datacenter and will continue restoring service as quickly as possible.
UPDATE: We have pushed an update that has brought most nodes back online.
Our NOC team is now working on the remaining affected nodes at this datacenter and will continue restoring service as quickly as possible.
Update 3hr 19min ago
UPDATE: Our NOC team is applying emergency network-level security updates related to newly identified CVEs. This was not planned maintenance, but it is necessary to secure all systems.
We are working to bring affected nodes back online as quickly as possible and will provide updates as we progress.
UPDATE: Our NOC team is applying emergency network-level security updates related to newly identified CVEs. This was not planned maintenance, but it is necessary to secure all systems.
We are working to bring affected nodes back online as quickly as possible and will provide updates as we progress.
Identified 3hr 29min ago
We are currently checking with our datacenter team to identify the cause of the server issue that is preventing some websites from loading.
At this time, we do not expect this issue to last long. We will provide another update as soon as we have more information.
We are currently checking with our datacenter team to identify the cause of the server issue that is preventing some websites from loading.
At this time, we do not expect this issue to last long. We will provide another update as soon as we have more information.
Email Delivery Degradation on Prometheus.fah-dc3-ds.com 3hr 33min ago
Resolved
Email delivery issue has been resolved
Email delivery issue has been resolved
Email Delivery Degradation on Prometheus.fah-dc3-ds.com on 6 Jul 2026 19:41:48 (UTC-06:00)
Identified
We are aware of an email delivery issue affecting the Prometheus hosting server.
Some outbound messages may be delayed or rejected by certain external mail providers due to a temporary mail reputation issue. Our team has identified the likely cause as spam messages being received and then forwarded externally by hosted mail forwarders.
We have implemented additional incoming email filtering and smarter forwarding protection to help prevent spam from being relayed out through the server. These changes are already active, and we are monitoring mail flow closely.
Current actions completed:
- Enabled enhanced incoming email filtering.
- Added improved protection for forwarded spam.
- Cleared stale deferred mail from the server mail queue.
- Confirmed that high-risk forwarded spam is now being rejected before leaving the server.
- Continuing to monitor outbound delivery and mail reputation.
We are working to restore normal email delivery as quickly as possible. Websites, cPanel access, databases, and normal hosting services remain online.
Next update will be posted as more information becomes available.
We are aware of an email delivery issue affecting the Prometheus hosting server.
Some outbound messages may be delayed or rejected by certain external mail providers due to a temporary mail reputation issue. Our team has identified the likely cause as spam messages being received and then forwarded externally by hosted mail forwarders.
We have implemented additional incoming email filtering and smarter forwarding protection to help prevent spam from being relayed out through the server. These changes are already active, and we are monitoring mail flow closely.
Current actions completed:
- Enabled enhanced incoming email filtering.
- Added improved protection for forwarded spam.
- Cleared stale deferred mail from the server mail queue.
- Confirmed that high-risk forwarded spam is now being rejected before leaving the server.
- Continuing to monitor outbound delivery and mail reputation.
We are working to restore normal email delivery as quickly as possible. Websites, cPanel access, databases, and normal hosting services remain online.
Next update will be posted as more information becomes available.
Emergency Maintenance Notice: Node 03 (dragon.fah-dc3-ds.com) 7-3-2026 on 1 Jul 2026 23:40:09 (UTC-06:00)
Resolved on 3 Jul 2026 19:41:48 (UTC-06:00)
UPDATE: We have resolved this issue.
UPDATE: We have resolved this issue.
Update on 2 Jul 2026 06:49:17 (UTC-06:00)
UPDATE: We have restored the node and are working on finalizing all checks.
UPDATE: We have restored the node and are working on finalizing all checks.
Scheduled on 1 Jul 2026 23:40:09 (UTC-06:00)
7-3-2026 7AM EST
We are currently initiating emergency maintenance on Node 03 (dragon.fah-dc3-ds.com) to address a critical failure within the RAID system.
To ensure the integrity and safety of all hosted files, we must temporarily restrict access and perform a series of reboots. Our technical team is actively working to resolve the issue as quickly as possible.
We apologize for this unexpected disruption and appreciate your patience as we prioritize the protection of your data. We will provide further updates as more information becomes available.
7-3-2026 7AM EST
We are currently initiating emergency maintenance on Node 03 (dragon.fah-dc3-ds.com) to address a critical failure within the RAID system.
To ensure the integrity and safety of all hosted files, we must temporarily restrict access and perform a series of reboots. Our technical team is actively working to resolve the issue as quickly as possible.
We apologize for this unexpected disruption and appreciate your patience as we prioritize the protection of your data. We will provide further updates as more information becomes available.
Emergency Maintenance Notice: Node 03 (dragon.fah-dc3-ds.com) on 30 Jun 2026 21:54:52 (UTC-06:00)
In progress
We are currently initiating emergency maintenance on Node 03 (dragon.fah-dc3-ds.com) to address a critical failure within the RAID system.
To ensure the integrity and safety of all hosted files, we must temporarily restrict access and perform a series of reboots. Our technical team is actively working to resolve the issue as quickly as possible.
We apologize for this unexpected disruption and appreciate your patience as we prioritize the protection of your data. We will provide further updates as more information becomes available.
We are currently initiating emergency maintenance on Node 03 (dragon.fah-dc3-ds.com) to address a critical failure within the RAID system.
To ensure the integrity and safety of all hosted files, we must temporarily restrict access and perform a series of reboots. Our technical team is actively working to resolve the issue as quickly as possible.
We apologize for this unexpected disruption and appreciate your patience as we prioritize the protection of your data. We will provide further updates as more information becomes available.