All Systems Fully Operational
Temporary Suspension of Shell Access to all customers on 30 Apr 2026 18:49:59 (UTC-06:00)
Resolved on 1 May 2026 20:55:36 (UTC-06:00)
We have successfully applied and verified the security patches for CVE-2026-31431 across all hosting nodes.
Access Update: Standard SSH and shell-based access have been fully re-enabled for all users.
All services remained operational during this window, and no reboots were required. We have confirmed that all kernels are now 100% secure against the "Copy Fail" vulnerability. Thank you for your patience while we prioritized this critical maintenance.
We have successfully applied and verified the security patches for CVE-2026-31431 across all hosting nodes.
Access Update: Standard SSH and shell-based access have been fully re-enabled for all users.
All services remained operational during this window, and no reboots were required. We have confirmed that all kernels are now 100% secure against the "Copy Fail" vulnerability. Thank you for your patience while we prioritized this critical maintenance.
Identified on 30 Apr 2026 18:49:59 (UTC-06:00)
We have temporarily disabled all SSH and shell-based access across our hosting nodes as a precautionary measure in response to a recently identified critical Linux kernel security vulnerability.
At this time:
All website, email, and hosting services remain fully operational
Only SSH and shell access are affected
This action has been taken out of an abundance of caution to further reduce any potential risk while upstream patches are being finalized and fully verified.
Our team is actively monitoring the situation and will restore shell access once we have confirmed that all systems are fully secured.
We will continue to provide updates as new information becomes available.
Thank you for your understanding.
We have temporarily disabled all SSH and shell-based access across our hosting nodes as a precautionary measure in response to a recently identified critical Linux kernel security vulnerability.
At this time:
All website, email, and hosting services remain fully operational
Only SSH and shell access are affected
This action has been taken out of an abundance of caution to further reduce any potential risk while upstream patches are being finalized and fully verified.
Our team is actively monitoring the situation and will restore shell access once we have confirmed that all systems are fully secured.
We will continue to provide updates as new information becomes available.
Thank you for your understanding.
Emergency Security Maintenance on 30 Apr 2026 14:08:21 (UTC-06:00)
Resolved on 30 Apr 2026 18:48:53 (UTC-06:00)
Update:
Core systems are fully operational.
Update:
Core systems are fully operational.
Update on 30 Apr 2026 17:14:14 (UTC-06:00)
Update:
Fusionarchosting.com and the client area have been restored.
Update:
Fusionarchosting.com and the client area have been restored.
Update on 30 Apr 2026 16:03:42 (UTC-06:00)
Update:
We are aware of the main Fusionarchosting.com website being down. In the meantime if you need assistance please contact us at this link for live chat:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update:
We are aware of the main Fusionarchosting.com website being down. In the meantime if you need assistance please contact us at this link for live chat:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Identified on 30 Apr 2026 14:08:21 (UTC-06:00)
We are applying proactive kernel-level security updates across all hosting nodes.
Short service interruptions may occur during this window.
We are applying proactive kernel-level security updates across all hosting nodes.
Short service interruptions may occur during this window.
cPanel Access Issues on cPanel, WHM, and Webmail Panels on 28 Apr 2026 17:54:38 (UTC-06:00)
Update on 30 Apr 2026 12:19:13 (UTC-06:00)
Update
Network upstream partners have unblocked the ports. All nodes are online.
Update
Network upstream partners have unblocked the ports. All nodes are online.
Update on 29 Apr 2026 07:28:44 (UTC-06:00)
Update
While we await our upstream network partners to lift the global port restrictions, we have implemented a custom access patch for our customers under the crispr server. You can now access your management panels via the following secure URLs, which bypass the currently blocked ports:
cPanel:
https://cpanel.crispr.fah-dc3-ds.com/
Webmail:
https://webmail.crispr.fah-dc3-ds.com/
WHM:
https://whm.crispr.fah-dc3-ds.com/
We are continuing to monitor the situation with our network partners and will restore standard access as soon as the port blocks are released. If you encounter any issues with these links, please reach out to our support team.
Update
While we await our upstream network partners to lift the global port restrictions, we have implemented a custom access patch for our customers under the crispr server. You can now access your management panels via the following secure URLs, which bypass the currently blocked ports:
cPanel:
https://cpanel.crispr.fah-dc3-ds.com/
Webmail:
https://webmail.crispr.fah-dc3-ds.com/
WHM:
https://whm.crispr.fah-dc3-ds.com/
We are continuing to monitor the situation with our network partners and will restore standard access as soon as the port blocks are released. If you encounter any issues with these links, please reach out to our support team.
Update on 28 Apr 2026 18:35:05 (UTC-06:00)
Update
We have successfully completed emergency patching across our entire infrastructure. All Fusion Arc Hosting nodes are now running the secured version of cPanel/WHM (134.0.20 or above).
Access Restoration:
Restored: Full access to cPanel, WHM, and Webmail has been restored for the majority of our network.
Pending [Crispr.fah-dc3-ds.com]: While the Crispr node itself is fully patched and secure, our Data Center partner is still maintaining a network-level block on this specific segment and server rack.
What this means for Crispr clients:
You will continue to see "Connection Timed Out" errors when trying to reach ports 2083 (cPanel), 2087 (WHM), and 2096 (Webmail). We are in active communication with the partner NOC to have this final block removed as soon as possible.
Important: All websites, databases, and standard email services on the Crispr node remain fully operational and online.
We will provide the final "All Clear" once the data center and network partner releases the port blocks for this remaining node.
Update
We have successfully completed emergency patching across our entire infrastructure. All Fusion Arc Hosting nodes are now running the secured version of cPanel/WHM (134.0.20 or above).
Access Restoration:
Restored: Full access to cPanel, WHM, and Webmail has been restored for the majority of our network.
Pending [Crispr.fah-dc3-ds.com]: While the Crispr node itself is fully patched and secure, our Data Center partner is still maintaining a network-level block on this specific segment and server rack.
What this means for Crispr clients:
You will continue to see "Connection Timed Out" errors when trying to reach ports 2083 (cPanel), 2087 (WHM), and 2096 (Webmail). We are in active communication with the partner NOC to have this final block removed as soon as possible.
Important: All websites, databases, and standard email services on the Crispr node remain fully operational and online.
We will provide the final "All Clear" once the data center and network partner releases the port blocks for this remaining node.
Identified on 28 Apr 2026 17:54:38 (UTC-06:00)
We are currently responding to a critical authentication vulnerability affecting all versions of cPanel & WHM. This is a high-priority security event, and our team is taking immediate action to secure our infrastructure.
Our Response
Emergency Patching: We have initiated a fleet-wide update across all Fusion Arc nodes.
Proactive Mitigation: All remaining nodes are being patched as an immediate priority.
Access Restrictions
To ensure total environment safety, our NOC team has implemented temporary network-level blocks on all cPanel-related ports to prevent unauthorized exploit attempts.
Affected Ports: 2083 (cPanel), 2087 (WHM), 2096 (Webmail).
Access: Control panels and Webmail will remain inaccessible via web browsers until these blocks are lifted by our NOC.
Service Impact
Websites: ONLINE. No impact to live websites, applications, or databases.
Email: ACTIVE. Mail delivery is functioning normally. Please use local mail clients (Outlook, Apple Mail, mobile devices) to access your mail, as Webmail is temporarily restricted.
Next Steps
We are monitoring the patching progress closely. Full access will be restored the moment the network-wide blocks are lifted and all environments are confirmed secure.
We are currently responding to a critical authentication vulnerability affecting all versions of cPanel & WHM. This is a high-priority security event, and our team is taking immediate action to secure our infrastructure.
Our Response
Emergency Patching: We have initiated a fleet-wide update across all Fusion Arc nodes.
Proactive Mitigation: All remaining nodes are being patched as an immediate priority.
Access Restrictions
To ensure total environment safety, our NOC team has implemented temporary network-level blocks on all cPanel-related ports to prevent unauthorized exploit attempts.
Affected Ports: 2083 (cPanel), 2087 (WHM), 2096 (Webmail).
Access: Control panels and Webmail will remain inaccessible via web browsers until these blocks are lifted by our NOC.
Service Impact
Websites: ONLINE. No impact to live websites, applications, or databases.
Email: ACTIVE. Mail delivery is functioning normally. Please use local mail clients (Outlook, Apple Mail, mobile devices) to access your mail, as Webmail is temporarily restricted.
Next Steps
We are monitoring the patching progress closely. Full access will be restored the moment the network-wide blocks are lifted and all environments are confirmed secure.
Emergency Maintenance: Live Chat System on 15 Apr 2026 14:04:29 (UTC-06:00)
Scheduled on 23 Apr 2026 05:09:30 (UTC-06:00)
We will be performing scheduled maintenance on our Live Chat System to improve service stability.
Date: April 23, 2026
Window: 7:00 AM – 8:00 PM MST
Impact: The live chat service may be intermittently unavailable or completely offline during this period.
If you need urgent assistance while the chat is down, please open a support ticket through the Client Area or at support@fusionarchosting.com, and our team will assist you as soon as possible. We apologize for any inconvenience.
We will be performing scheduled maintenance on our Live Chat System to improve service stability.
Date: April 23, 2026
Window: 7:00 AM – 8:00 PM MST
Impact: The live chat service may be intermittently unavailable or completely offline during this period.
If you need urgent assistance while the chat is down, please open a support ticket through the Client Area or at support@fusionarchosting.com, and our team will assist you as soon as possible. We apologize for any inconvenience.
Completed on 15 Apr 2026 18:26:55 (UTC-06:00)
The emergency maintenance on our live chat infrastructure has been successfully completed, and all systems are back online.
Our team is now available for live assistance. Thank you for your patience while we worked to improve the stability of our support tools!
The emergency maintenance on our live chat infrastructure has been successfully completed, and all systems are back online.
Our team is now available for live assistance. Thank you for your patience while we worked to improve the stability of our support tools!
In progress on 15 Apr 2026 14:04:29 (UTC-06:00)
We are currently performing emergency maintenance on our live chat infrastructure to improve stability.
During this window, the Live Chat system may be intermittently offline or unavailable. If you need immediate assistance while the chat is down, our team is standing by and available via email at support@fusionarchosting.com or a support ticket request.
We apologize for the inconvenience and appreciate your patience as we work to restore full service.
We are currently performing emergency maintenance on our live chat infrastructure to improve stability.
During this window, the Live Chat system may be intermittently offline or unavailable. If you need immediate assistance while the chat is down, our team is standing by and available via email at support@fusionarchosting.com or a support ticket request.
We apologize for the inconvenience and appreciate your patience as we work to restore full service.
Planned Maintenance Notice: Live Chat on 11 Apr 2026 08:29:28 (UTC-06:00)
Update on 14 Apr 2026 00:15:02 (UTC-06:00)
Updates are complete. Live chat is back online.
Updates are complete. Live chat is back online.
Update on 12 Apr 2026 10:16:53 (UTC-06:00)
We will be conducting Live Chat maintenance throughout the day today on 4-11-26 and 4-12-26. During this window, our real-time support will be temporarily unavailable as we perform necessary updates to the system.
If you need immediate assistance or have any questions, please don't hesitate to reach out to our team via email at:
support@fusionarchosting.com
Thank you for your patience while we improve our support infrastructure!
We will be conducting Live Chat maintenance throughout the day today on 4-11-26 and 4-12-26. During this window, our real-time support will be temporarily unavailable as we perform necessary updates to the system.
If you need immediate assistance or have any questions, please don't hesitate to reach out to our team via email at:
support@fusionarchosting.com
Thank you for your patience while we improve our support infrastructure!
Scheduled on 11 Apr 2026 08:29:28 (UTC-06:00)
We will be conducting Live Chat maintenance throughout the day today. During this window, our real-time support will be temporarily unavailable as we perform necessary updates to the system.
If you need immediate assistance or have any questions, please don't hesitate to reach out to our team via email at:
support@fusionarchosting.com
Thank you for your patience while we improve our support infrastructure!
We will be conducting Live Chat maintenance throughout the day today. During this window, our real-time support will be temporarily unavailable as we perform necessary updates to the system.
If you need immediate assistance or have any questions, please don't hesitate to reach out to our team via email at:
support@fusionarchosting.com
Thank you for your patience while we improve our support infrastructure!