All Systems Fully Operational
Node Degraded Performance atlas.fah-dc3-ds.com on 26 Dec 2025 21:50:02 (UTC-07:00)
Resolved on 27 Dec 2025 01:26:20 (UTC-07:00)
The node is now performing as expected.
The node is now performing as expected.
Monitoring on 26 Dec 2025 22:13:09 (UTC-07:00)
We have implemented a fix and are now monitoring the node. We will continue to provide updates.
We have implemented a fix and are now monitoring the node. We will continue to provide updates.
Update on 26 Dec 2025 21:57:22 (UTC-07:00)
We have identified the reason for this degradation and are correctly working on fixing the issue.
We have identified the reason for this degradation and are correctly working on fixing the issue.
Identified on 26 Dec 2025 21:50:02 (UTC-07:00)
Hello,
We are currently aware of this issue and are checking this node now as to why it is slower and degraded. We will continue to provide updates here.
Hello,
We are currently aware of this issue and are checking this node now as to why it is slower and degraded. We will continue to provide updates here.
Updating Backups Vendor on 17 Dec 2025 01:23:49 (UTC-07:00)
Resolved on 17 Dec 2025 15:35:38 (UTC-07:00)
The backup migration has been fully completed across all nodes. Legacy backup destinations have been decommissioned, and all backup systems are now running on our new cloud backup platform.
All systems are online and operating normally.
The backup migration has been fully completed across all nodes. Legacy backup destinations have been decommissioned, and all backup systems are now running on our new cloud backup platform.
All systems are online and operating normally.
Update on 17 Dec 2025 11:50:20 (UTC-07:00)
Backup Migration Completed
All customer cPanel backups have successfully completed to our new cloud backup destination across all nodes.
What’s happening now
We are now in the final phase of the upgrade: purging/decommissioning legacy backup destinations and data.
No action is required on your end. We will post another update once the legacy purge is fully completed.
Backup Migration Completed
All customer cPanel backups have successfully completed to our new cloud backup destination across all nodes.
What’s happening now
We are now in the final phase of the upgrade: purging/decommissioning legacy backup destinations and data.
No action is required on your end. We will post another update once the legacy purge is fully completed.
In progress on 17 Dec 2025 04:44:36 (UTC-07:00)
We’re currently upgrading our backup storage provider to further improve backup reliability, performance, and long-term data durability.
What’s happening now
All nodes have been successfully reconfigured to our new cloud backup destination.
Backups are currently ~50% complete across all nodes.
You may notice minor background load while backup operations run. We are actively monitoring performance and stability.
What happens next
As each node completes a full baseline copy of all customer cPanel accounts to the new cloud destination, we are beginning the automatic pruning/decommissioning of legacy backup data.
The next node scheduled for legacy backup pruning is: crispr.fah-dc3-ds.com.
There is no action required on your end. We will continue to post updates as the migration progresses and as additional nodes complete verification and pruning.
We’re currently upgrading our backup storage provider to further improve backup reliability, performance, and long-term data durability.
What’s happening now
All nodes have been successfully reconfigured to our new cloud backup destination.
Backups are currently ~50% complete across all nodes.
You may notice minor background load while backup operations run. We are actively monitoring performance and stability.
What happens next
As each node completes a full baseline copy of all customer cPanel accounts to the new cloud destination, we are beginning the automatic pruning/decommissioning of legacy backup data.
The next node scheduled for legacy backup pruning is: crispr.fah-dc3-ds.com.
There is no action required on your end. We will continue to post updates as the migration progresses and as additional nodes complete verification and pruning.
Scheduled on 17 Dec 2025 01:23:49 (UTC-07:00)
We’re currently upgrading our backup storage provider to further improve backup reliability, performance, and long-term data durability.
What’s happening now:
We are actively creating fresh full backups of all customer cPanel accounts to our new backup destination.
During this process, you may notice minor background load while backups run, but we are monitoring performance closely.
What happens next:
Once the new backup set is fully established and verified, we will begin decommissioning the legacy backup destinations.
This cleanup is expected to be completed within the next 24–48 hours.
There is no action required on your end. We’ll post another update once the migration and verification are complete.
We’re currently upgrading our backup storage provider to further improve backup reliability, performance, and long-term data durability.
What’s happening now:
We are actively creating fresh full backups of all customer cPanel accounts to our new backup destination.
During this process, you may notice minor background load while backups run, but we are monitoring performance closely.
What happens next:
Once the new backup set is fully established and verified, we will begin decommissioning the legacy backup destinations.
This cleanup is expected to be completed within the next 24–48 hours.
There is no action required on your end. We’ll post another update once the migration and verification are complete.
Incident Update: Backup Sync Issues on Node 02 (prometheus.fah-dc3-ds.com) Status: Investigating on 10 Dec 2025 12:18:35 (UTC-07:00)
Resolved on 11 Dec 2025 14:35:44 (UTC-07:00)
The backup synchronization issue affecting Node 02 prometheus.fah-dc3-ds.com has been fully resolved. All backup systems are functioning as expected, and full cPanel backups have completed successfully.
Our infrastructure team has validated system health across all backup nodes, and no further action is required at this time.
Thank you for your patience while we worked through this.
The backup synchronization issue affecting Node 02 prometheus.fah-dc3-ds.com has been fully resolved. All backup systems are functioning as expected, and full cPanel backups have completed successfully.
Our infrastructure team has validated system health across all backup nodes, and no further action is required at this time.
Thank you for your patience while we worked through this.
Update on 11 Dec 2025 00:08:57 (UTC-07:00)
Status: Implementing Fix
We have identified the root cause of the backup synchronization issue and applied the required fix. Our team is now initiating full backup runs for all cPanel accounts on Node 02 prometheus.fah-dc3-ds.com to confirm end-to-end stability across the backup systems.
Once these backup jobs successfully complete, we will transition this incident to Resolved and confirm that all backup services are fully operational.
Thank you for your continued patience while we complete the final validation steps.
Status: Implementing Fix
We have identified the root cause of the backup synchronization issue and applied the required fix. Our team is now initiating full backup runs for all cPanel accounts on Node 02 prometheus.fah-dc3-ds.com to confirm end-to-end stability across the backup systems.
Once these backup jobs successfully complete, we will transition this incident to Resolved and confirm that all backup services are fully operational.
Thank you for your continued patience while we complete the final validation steps.
Investigating on 10 Dec 2025 12:18:35 (UTC-07:00)
We are currently observing disruptions with backup operations originating from Node 02: prometheus.fah-dc3-ds.com to our backup infrastructure in Dallas, TX. Our engineering team is actively investigating the root cause and validating data-pipeline integrity across the environment.
At this time, customer sites and services remain fully operational. The impact is isolated to the automated backup replication workflow.
We will continue providing real-time updates on this page as soon as additional details become available. Rest assured, restoring full backup synchronization is a top priority and is being treated with elevated urgency.
Thank you for your patience as we work through this.
We are currently observing disruptions with backup operations originating from Node 02: prometheus.fah-dc3-ds.com to our backup infrastructure in Dallas, TX. Our engineering team is actively investigating the root cause and validating data-pipeline integrity across the environment.
At this time, customer sites and services remain fully operational. The impact is isolated to the automated backup replication workflow.
We will continue providing real-time updates on this page as soon as additional details become available. Rest assured, restoring full backup synchronization is a top priority and is being treated with elevated urgency.
Thank you for your patience as we work through this.