All Systems Fully Operational
Service Degradation – Node 01 (atlas.fah-dc3-ds.com) on 17 Aug 2026 12:58:27 (UTC-06:00)
Resolved 19hr 23min ago
Update:
The atlas.fah-dc3-ds.com server is back online and now issues are detected.
Update:
The atlas.fah-dc3-ds.com server is back online and now issues are detected.
Update on 17 Aug 2026 16:23:24 (UTC-06:00)
Update:
The atlas.fah-dc3-ds.com server is back online and all services have been restored. Our team is actively monitoring performance and stability to ensure everything remains operational. We will provide further updates as needed.
Update:
The atlas.fah-dc3-ds.com server is back online and all services have been restored. Our team is actively monitoring performance and stability to ensure everything remains operational. We will provide further updates as needed.
Update on 17 Aug 2026 15:34:37 (UTC-06:00)
Update:
Technical teams are actively working with the data center on-site crew to repair the issue on atlas.fah-dc3-ds.com.
For mission-critical operations requiring immediate uptime, we can restore your account to a secondary server using our latest available backups (this requires updating your domain's IP or nameservers). However, for non-critical accounts, we strongly recommend waiting for Node atlas.fah-dc3-ds.com to come back online to minimize data loss and preserve your most up-to-date data in your cPanel(s).
Please open a support ticket if you require an immediate migration.
Update:
Technical teams are actively working with the data center on-site crew to repair the issue on atlas.fah-dc3-ds.com.
For mission-critical operations requiring immediate uptime, we can restore your account to a secondary server using our latest available backups (this requires updating your domain's IP or nameservers). However, for non-critical accounts, we strongly recommend waiting for Node atlas.fah-dc3-ds.com to come back online to minimize data loss and preserve your most up-to-date data in your cPanel(s).
Please open a support ticket if you require an immediate migration.
Update on 17 Aug 2026 13:14:41 (UTC-06:00)
Update: We have identified a hypervisor-level issue impacting Atlas.fah-dc3-ds.com and its associated nameservers (ns3 and ns4). Our engineering team is working directly with the data center's physical hands-on team to resolve the underlying hardware/host issue and restore full service. Further updates will be provided as work progresses.
Update: We have identified a hypervisor-level issue impacting Atlas.fah-dc3-ds.com and its associated nameservers (ns3 and ns4). Our engineering team is working directly with the data center's physical hands-on team to resolve the underlying hardware/host issue and restore full service. Further updates will be provided as work progresses.
Investigating on 17 Aug 2026 12:58:27 (UTC-06:00)
We are currently investigating an issue affecting services on the atlas.fah-dc3-ds.com node. Our team is actively analyzing the root cause and working toward a resolution. Further updates will be posted here as new information becomes available.
We are currently investigating an issue affecting services on the atlas.fah-dc3-ds.com node. Our team is actively analyzing the root cause and working toward a resolution. Further updates will be posted here as new information becomes available.
Scheduled Maintenance – Client Area & Ordering System on 6 Aug 2026 10:55:31 (UTC-06:00)
Scheduled
We will be performing scheduled maintenance to update our client area system. During this window, you may be temporarily unable to manage your account. Please note that this maintenance will not affect your websites or servers.
Scheduled Downtime: August 6, 2026, at 11:00 PM MST (Denver)
Support: Our live chat and support ticket systems will remain fully available throughout the maintenance.
We will be performing scheduled maintenance to update our client area system. During this window, you may be temporarily unable to manage your account. Please note that this maintenance will not affect your websites or servers.
Scheduled Downtime: August 6, 2026, at 11:00 PM MST (Denver)
Support: Our live chat and support ticket systems will remain fully available throughout the maintenance.
Security Mitigation Applied: CVE-2026-64531 (OVSwrap) on 30 Jul 2026 10:45:43 (UTC-06:00)
Resolved on 6 Aug 2026 10:53:07 (UTC-06:00)
Issue resolved
Issue resolved
Monitoring on 30 Jul 2026 10:45:43 (UTC-06:00)
We have applied the recommended temporary mitigation for CVE-2026-64531, also known as OVSwrap, across all affected CloudLinux shared hosting servers and Fully Managed end customer VPS or VDS servers.
The vulnerable Open vSwitch kernel module has been unloaded and blocked from loading on:
- Atlas
- Dragon
- Prometheus
- Hyperion
Verification was completed on each server. Attempts to load the module are correctly rejected, and the module is not currently loaded.
No service interruption or reboot was required. There is currently no indication that this vulnerability was exploited within our infrastructure.
We are monitoring for the production KernelCare livepatch and the applicable patched kernel release. The temporary mitigation will remain in place until the permanent patch is installed and independently verified on each server.
We have applied the recommended temporary mitigation for CVE-2026-64531, also known as OVSwrap, across all affected CloudLinux shared hosting servers and Fully Managed end customer VPS or VDS servers.
The vulnerable Open vSwitch kernel module has been unloaded and blocked from loading on:
- Atlas
- Dragon
- Prometheus
- Hyperion
Verification was completed on each server. Attempts to load the module are correctly rejected, and the module is not currently loaded.
No service interruption or reboot was required. There is currently no indication that this vulnerability was exploited within our infrastructure.
We are monitoring for the production KernelCare livepatch and the applicable patched kernel release. The temporary mitigation will remain in place until the permanent patch is installed and independently verified on each server.
Scheduled Maintenance: Client Area Dashboard & Ticketing System on 20 Jul 2026 22:31:51 (UTC-06:00)
Scheduled
Date & Time scheduled: July 21st at 9:00 PM MST
We will be performing scheduled maintenance to upgrade our infrastructure. During this time, the Client Area Dashboard and ticketing system will be offline for approximately 1 hour.
We will post updates here as work progresses. Thank you for your patience!
Date & Time scheduled: July 21st at 9:00 PM MST
We will be performing scheduled maintenance to upgrade our infrastructure. During this time, the Client Area Dashboard and ticketing system will be offline for approximately 1 hour.
We will post updates here as work progresses. Thank you for your patience!