Delayed Emails on Atlas.fah-dc3-ds.com
We have identified the cause and are working on implementing a patch now.
Delayed Emails on Atlas.fah-dc3-ds.com 50min ago
Update 31min ago
We have identified the cause and are working on implementing a patch now.
We have identified the cause and are working on implementing a patch now.
Investigating 50min ago
We are currently investigating reports of delayed incoming and outgoing email affecting some accounts hosted on atlas.fah-dc3-ds.com.
Email services remain online, however some messages may experience delayed processing or delivery.
Our team has identified abnormal server resource utilization that may be contributing to these delays and is actively investigating and working to restore normal mail processing.
We will provide additional updates as more information becomes available.
We are currently investigating reports of delayed incoming and outgoing email affecting some accounts hosted on atlas.fah-dc3-ds.com.
Email services remain online, however some messages may experience delayed processing or delivery.
Our team has identified abnormal server resource utilization that may be contributing to these delays and is actively investigating and working to restore normal mail processing.
We will provide additional updates as more information becomes available.
BMR Backup Issues Detected on Multiple Nodes on 18 Sep 2026 23:45:46 (UTC-06:00)
Update on 29 Sep 2026 23:15:17 (UTC-06:00)
Update: Jetbackup has confirmed this is a software bug and they are working on resolving this issue.
Note: Customer websites and live hosting services are completely unaffected and fully operational. Standard cPanel-level account offsite backups continue to run normally without interruption.
Update: Jetbackup has confirmed this is a software bug and they are working on resolving this issue.
Note: Customer websites and live hosting services are completely unaffected and fully operational. Standard cPanel-level account offsite backups continue to run normally without interruption.
Update on 22 Sep 2026 00:27:58 (UTC-06:00)
Update: BMR on hyperion.fusionarchosting.com has been resolved. We are working on all other nodes now.
Note: Customer websites and live hosting services are completely unaffected and fully operational. Standard cPanel-level account offsite backups continue to run normally without interruption.
Update: BMR on hyperion.fusionarchosting.com has been resolved. We are working on all other nodes now.
Note: Customer websites and live hosting services are completely unaffected and fully operational. Standard cPanel-level account offsite backups continue to run normally without interruption.
Investigating on 20 Sep 2026 20:08:31 (UTC-06:00)
Update: We are working directly with the Jetbackup team to address this issue.
Note: Customer websites and live hosting services are completely unaffected and fully operational. Standard cPanel-level account offsite backups continue to run normally without interruption.
Update: We are working directly with the Jetbackup team to address this issue.
Note: Customer websites and live hosting services are completely unaffected and fully operational. Standard cPanel-level account offsite backups continue to run normally without interruption.
Identified on 18 Sep 2026 23:45:46 (UTC-06:00)
We are currently investigating Bare Metal Recovery (BMR) backup issues across multiple server nodes and are working directly with the JetBackup development team to identify and resolve the root cause.
Impact: Customer websites and live hosting services are completely unaffected and fully operational. Standard cPanel-level account offsite backups continue to run normally without interruption.
We are currently investigating Bare Metal Recovery (BMR) backup issues across multiple server nodes and are working directly with the JetBackup development team to identify and resolve the root cause.
Impact: Customer websites and live hosting services are completely unaffected and fully operational. Standard cPanel-level account offsite backups continue to run normally without interruption.
KVM567 node outage (VPS Servers) on 19 Sep 2026 21:44:38 (UTC-06:00)
Resolved on 19 Sep 2026 23:59:37 (UTC-06:00)
Node KVM567 and all associated VPS instances have fully recovered and are operating normally. Our team will continue monitoring systems to ensure ongoing stability. If you are still experiencing any issues with your virtual server, please reach out to support.
Node KVM567 and all associated VPS instances have fully recovered and are operating normally. Our team will continue monitoring systems to ensure ongoing stability. If you are still experiencing any issues with your virtual server, please reach out to support.
Update on 19 Sep 2026 22:44:49 (UTC-06:00)
Some VPS instances under the KVM567 hypervisor are beginning to respond and come back online. The engineering team is continuing to verify service stability and closely monitor the node to ensure all affected virtual servers are fully restored.
Some VPS instances under the KVM567 hypervisor are beginning to respond and come back online. The engineering team is continuing to verify service stability and closely monitor the node to ensure all affected virtual servers are fully restored.
Identified on 19 Sep 2026 21:44:38 (UTC-06:00)
We are aware of an ongoing issue with the KVM567 hypervisor affecting VPS availability. Our team is actively investigating, and updates will be posted here as work progresses.
We are aware of an ongoing issue with the KVM567 hypervisor affecting VPS availability. Our team is actively investigating, and updates will be posted here as work progresses.
BMR Backup Issue Detected (atlas.fah-dc3-ds.com) on 15 Sep 2026 20:46:11 (UTC-06:00)
Completed on 18 Sep 2026 23:43:56 (UTC-06:00)
Update - Closed: The investigation and updates regarding the JetBackup Bare Metal Recovery (BMR) issue on atlas.fah-dc3-ds.com are now closed on this thread. We are moving all ongoing communication and status updates to a new, broader notification that covers all affected infrastructure nodes across our network. Customer services remain fully operational and unaffected.
Update - Closed: The investigation and updates regarding the JetBackup Bare Metal Recovery (BMR) issue on atlas.fah-dc3-ds.com are now closed on this thread. We are moving all ongoing communication and status updates to a new, broader notification that covers all affected infrastructure nodes across our network. Customer services remain fully operational and unaffected.
Update on 16 Sep 2026 23:15:22 (UTC-06:00)
Our engineering team is actively collaborating directly with the JetBackup team to address and resolve the root cause of the Bare Metal Recovery (BMR) backup issue on atlas.fah-dc3-ds.com and other servers.
Customer Impact: None.
All live customer websites, databases, email services, and cPanel account data remain fully intact and operational. This issue is strictly confined to our background infrastructure backups. We will continue to post updates as progress is made.
Our engineering team is actively collaborating directly with the JetBackup team to address and resolve the root cause of the Bare Metal Recovery (BMR) backup issue on atlas.fah-dc3-ds.com and other servers.
Customer Impact: None.
All live customer websites, databases, email services, and cPanel account data remain fully intact and operational. This issue is strictly confined to our background infrastructure backups. We will continue to post updates as progress is made.
Identified on 15 Sep 2026 20:46:11 (UTC-06:00)
We have identified an issue with the Bare Metal Recovery (BMR) backup process on atlas.fah-dc3-ds.com. Our engineering team is actively working on a fix.
Customer Impact: None.
This issue is strictly isolated to our background backup infrastructure. All live customer panels, websites, and email services remain fully operational and unaffected.
We have identified an issue with the Bare Metal Recovery (BMR) backup process on atlas.fah-dc3-ds.com. Our engineering team is actively working on a fix.
Customer Impact: None.
This issue is strictly isolated to our background backup infrastructure. All live customer panels, websites, and email services remain fully operational and unaffected.
Emergency Security Maintenance – LiteSpeed Web Server on 14 Sep 2026 23:36:53 (UTC-06:00)
Resolved on 14 Sep 2026 23:45:21 (UTC-06:00)
Emergency LiteSpeed security maintenance has been completed across affected Fusion Arc Hosting infrastructure.
All affected servers have been upgraded, the vendor-provided fixed release. We also completed post-update verification, including web-service health, CGI processes, logging configuration, and removal of any remaining pre-update LiteSpeed processes.
All systems are operating normally. No further service impact is expected.
Emergency LiteSpeed security maintenance has been completed across affected Fusion Arc Hosting infrastructure.
All affected servers have been upgraded, the vendor-provided fixed release. We also completed post-update verification, including web-service health, CGI processes, logging configuration, and removal of any remaining pre-update LiteSpeed processes.
All systems are operating normally. No further service impact is expected.
Identified on 14 Sep 2026 23:36:53 (UTC-06:00)
We have identified a critical security advisory affecting LiteSpeed Web Server Enterprise versions prior to 6.3.7.
Fusion Arc Hosting is immediately deploying the vendor-provided security update across core and customer Fully Managed affected hosting infrastructure. This update addresses a privilege-escalation vulnerability that could potentially bypass normal account-isolation protections on shared-hosting systems.
This maintenance is being performed proactively in response to the vendor advisory. We are also reviewing affected systems for abnormal activity and verifying normal operation following each update.
Services are expected to remain available during the maintenance, although brief web-service interruptions may occur while individual nodes are updated.
We have identified a critical security advisory affecting LiteSpeed Web Server Enterprise versions prior to 6.3.7.
Fusion Arc Hosting is immediately deploying the vendor-provided security update across core and customer Fully Managed affected hosting infrastructure. This update addresses a privilege-escalation vulnerability that could potentially bypass normal account-isolation protections on shared-hosting systems.
This maintenance is being performed proactively in response to the vendor advisory. We are also reviewing affected systems for abnormal activity and verifying normal operation following each update.
Services are expected to remain available during the maintenance, although brief web-service interruptions may occur while individual nodes are updated.