PHP Extension Issues (PHP Selector)
We’re aware that some PHP extensions may not be applying as expected in cPanel PHP Selector.
We’re investigating the cause and working toward a lasting solution. If you’re affected, please contact our support team so we can help.
We’re investigating the cause and working toward a lasting solution. If you’re affected, please contact our support team so we can help.
PHP Extension Issues (PHP Selector) 1hr 23min ago
Identified
We’re aware that some PHP extensions may not be applying as expected in cPanel PHP Selector.
We’re investigating the cause and working toward a lasting solution. If you’re affected, please contact our support team so we can help.
We’re aware that some PHP extensions may not be applying as expected in cPanel PHP Selector.
We’re investigating the cause and working toward a lasting solution. If you’re affected, please contact our support team so we can help.
cPanel Updates on 13 Oct 2026 00:53:48 (UTC-06:00)
Completed on 13 Oct 2026 23:14:35 (UTC-06:00)
Updates finished
Updates finished
In progress on 13 Oct 2026 00:53:48 (UTC-06:00)
We are updating all our nodes to the latest cPanel update. No customers should see downtime during this update.
We are updating all our nodes to the latest cPanel update. No customers should see downtime during this update.
Delayed Emails on Atlas.fah-dc3-ds.com on 1 Oct 2026 13:59:26 (UTC-06:00)
Resolved on 1 Oct 2026 23:41:13 (UTC-06:00)
Issue has been resolved.
Issue has been resolved.
Monitoring on 1 Oct 2026 15:18:50 (UTC-06:00)
Configuration adjustments have been completed on atlas.fah-dc3-ds.com to address the intermittent email delivery delays reported earlier today.
We have confirmed that incoming and outgoing email is currently processing normally, and we are no longer seeing the load related mail deferrals that were contributing to delayed delivery.
Our team is continuing to monitor the server and mail processing to ensure service remains stable.
Configuration adjustments have been completed on atlas.fah-dc3-ds.com to address the intermittent email delivery delays reported earlier today.
We have confirmed that incoming and outgoing email is currently processing normally, and we are no longer seeing the load related mail deferrals that were contributing to delayed delivery.
Our team is continuing to monitor the server and mail processing to ensure service remains stable.
Update on 1 Oct 2026 14:18:22 (UTC-06:00)
We have identified the cause and are working on implementing a patch now.
We have identified the cause and are working on implementing a patch now.
Investigating on 1 Oct 2026 13:59:26 (UTC-06:00)
We are currently investigating reports of delayed incoming and outgoing email affecting some accounts hosted on atlas.fah-dc3-ds.com.
Email services remain online, however some messages may experience delayed processing or delivery.
Our team has identified abnormal server resource utilization that may be contributing to these delays and is actively investigating and working to restore normal mail processing.
We will provide additional updates as more information becomes available.
We are currently investigating reports of delayed incoming and outgoing email affecting some accounts hosted on atlas.fah-dc3-ds.com.
Email services remain online, however some messages may experience delayed processing or delivery.
Our team has identified abnormal server resource utilization that may be contributing to these delays and is actively investigating and working to restore normal mail processing.
We will provide additional updates as more information becomes available.
BMR Backup Issues Detected on Multiple Nodes on 18 Sep 2026 23:45:46 (UTC-06:00)
Update on 29 Sep 2026 23:15:17 (UTC-06:00)
Update: Jetbackup has confirmed this is a software bug and they are working on resolving this issue.
Note: Customer websites and live hosting services are completely unaffected and fully operational. Standard cPanel-level account offsite backups continue to run normally without interruption.
Update: Jetbackup has confirmed this is a software bug and they are working on resolving this issue.
Note: Customer websites and live hosting services are completely unaffected and fully operational. Standard cPanel-level account offsite backups continue to run normally without interruption.
Update on 22 Sep 2026 00:27:58 (UTC-06:00)
Update: BMR on hyperion.fusionarchosting.com has been resolved. We are working on all other nodes now.
Note: Customer websites and live hosting services are completely unaffected and fully operational. Standard cPanel-level account offsite backups continue to run normally without interruption.
Update: BMR on hyperion.fusionarchosting.com has been resolved. We are working on all other nodes now.
Note: Customer websites and live hosting services are completely unaffected and fully operational. Standard cPanel-level account offsite backups continue to run normally without interruption.
Investigating on 20 Sep 2026 20:08:31 (UTC-06:00)
Update: We are working directly with the Jetbackup team to address this issue.
Note: Customer websites and live hosting services are completely unaffected and fully operational. Standard cPanel-level account offsite backups continue to run normally without interruption.
Update: We are working directly with the Jetbackup team to address this issue.
Note: Customer websites and live hosting services are completely unaffected and fully operational. Standard cPanel-level account offsite backups continue to run normally without interruption.
Identified on 18 Sep 2026 23:45:46 (UTC-06:00)
We are currently investigating Bare Metal Recovery (BMR) backup issues across multiple server nodes and are working directly with the JetBackup development team to identify and resolve the root cause.
Impact: Customer websites and live hosting services are completely unaffected and fully operational. Standard cPanel-level account offsite backups continue to run normally without interruption.
We are currently investigating Bare Metal Recovery (BMR) backup issues across multiple server nodes and are working directly with the JetBackup development team to identify and resolve the root cause.
Impact: Customer websites and live hosting services are completely unaffected and fully operational. Standard cPanel-level account offsite backups continue to run normally without interruption.
KVM567 node outage (VPS Servers) on 19 Sep 2026 21:44:38 (UTC-06:00)
Resolved on 19 Sep 2026 23:59:37 (UTC-06:00)
Node KVM567 and all associated VPS instances have fully recovered and are operating normally. Our team will continue monitoring systems to ensure ongoing stability. If you are still experiencing any issues with your virtual server, please reach out to support.
Node KVM567 and all associated VPS instances have fully recovered and are operating normally. Our team will continue monitoring systems to ensure ongoing stability. If you are still experiencing any issues with your virtual server, please reach out to support.
Update on 19 Sep 2026 22:44:49 (UTC-06:00)
Some VPS instances under the KVM567 hypervisor are beginning to respond and come back online. The engineering team is continuing to verify service stability and closely monitor the node to ensure all affected virtual servers are fully restored.
Some VPS instances under the KVM567 hypervisor are beginning to respond and come back online. The engineering team is continuing to verify service stability and closely monitor the node to ensure all affected virtual servers are fully restored.
Identified on 19 Sep 2026 21:44:38 (UTC-06:00)
We are aware of an ongoing issue with the KVM567 hypervisor affecting VPS availability. Our team is actively investigating, and updates will be posted here as work progresses.
We are aware of an ongoing issue with the KVM567 hypervisor affecting VPS availability. Our team is actively investigating, and updates will be posted here as work progresses.