All Systems Fully Operational
Client Area Dashboard Issue on 27 Oct 2025 12:10:39 (UTC-07:00)
Resolved on 29 Oct 2025 23:56:57 (UTC-07:00)
We’ve continued monitoring this for the past few days and haven’t seen any new reports. Everything appears to be stable, so we’re marking the issue as resolved.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
We’ve continued monitoring this for the past few days and haven’t seen any new reports. Everything appears to be stable, so we’re marking the issue as resolved.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Monitoring on 27 Oct 2025 19:08:05 (UTC-07:00)
We will continue to monitor this for a couple of days to see if any reports come in.
A fix has been implemented. If you are having trouble signing in or submitting ticket please let us know.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
We will continue to monitor this for a couple of days to see if any reports come in.
A fix has been implemented. If you are having trouble signing in or submitting ticket please let us know.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Monitoring on 27 Oct 2025 13:04:17 (UTC-07:00)
A fix has been implemented. If you are having trouble signing in or submitting ticket please let us know. We will continue to monitor this for some time.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
A fix has been implemented. If you are having trouble signing in or submitting ticket please let us know. We will continue to monitor this for some time.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Identified on 27 Oct 2025 12:17:45 (UTC-07:00)
We have Identified the root cause and are working on implementing a fix.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
We have Identified the root cause and are working on implementing a fix.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Investigating on 27 Oct 2025 12:10:39 (UTC-07:00)
We are aware and working on a client area dashboard issue that is preventing customers from being able to log into there account. We will continue to provide updates here.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
We are aware and working on a client area dashboard issue that is preventing customers from being able to log into there account. We will continue to provide updates here.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Service Interruption Notice – New York Datacenter Outage on 22 Oct 2025 07:46:00 (UTC-07:00)
Resolved on 22 Oct 2025 21:08:17 (UTC-07:00)
Incident Summary:
On October 22, 2025, our infrastructure at the New York Datacenter (Secaucus, NJ) facility experienced a catastrophic power loss caused by a complete failure of both A and B power feeds at the datacenter level. This resulted in a full outage for portions of our environment.
Nodes affected:
1. atlas.fah-dc3-ds.com (Downtime total: 103 Minutes)
2. fusionarchosting.com (Downtime total: 456 Minutes)
Timeline of events and our responses:
10:41 EDT – Connectivity loss detected across multiple systems. - Our (NOC) Network Operations Center got an alarm 59 seconds after the outage was detected by our monitoring systems. Our team immediately launched an investigation.
11:37 EDT – NYC Datacenter confirmed a building wide power event. - The datacenter team began working on the power loss and investigating why our backup power systems did not automatically start or handle the loss of energy.
12:15 EDT – Facility engineers began restoring power to affected racks.
Nodes began coming up little by little including the atlas system which is why clients end websites experienced less downtime as compared to our main site as we prioritized atlas.
14:05 EDT – Network and switch infrastructure stabilized.
A few switches had issues getting back up so those where restored.
17:00 EDT (approx.) – All Fusion Arc Hosting websites, billing, and client services restored from off-site replicas to a new node.
Root Cause:
A facility-wide power infrastructure fault at the New York Datacenter disabled redundant power feeds (A and B) across roughly 90 % of racks. The event required emergency assessment and sequential recovery of affected hardware.
Resolution:
Our team initiated full disaster-recovery procedures, restoring services from hourly off-site backups hosted on our backup nodes to alternate infrastructure. All customer data integrity checks have completed successfully.
Preventive Actions:
Migration of critical front-end systems (fusionarchosting.com / client area) to a secondary datacenter for geographic redundancy.
Implementation of cross-provider uptime monitoring and automated failover routines.
Continued collaboration with datacenter partners to review facility-level redundancy and escalation procedures.
Current Status:
✅ All systems operational.
✅ No data loss detected.
✅ Monitoring remains in effect until 24 hours post-event.
We appreciate our customer's patience and professionalism throughout this incident. Fusion Arc Hosting remains committed to continuous improvement of our redundancy and communication infrastructure.
Incident Summary:
On October 22, 2025, our infrastructure at the New York Datacenter (Secaucus, NJ) facility experienced a catastrophic power loss caused by a complete failure of both A and B power feeds at the datacenter level. This resulted in a full outage for portions of our environment.
Nodes affected:
1. atlas.fah-dc3-ds.com (Downtime total: 103 Minutes)
2. fusionarchosting.com (Downtime total: 456 Minutes)
Timeline of events and our responses:
10:41 EDT – Connectivity loss detected across multiple systems. - Our (NOC) Network Operations Center got an alarm 59 seconds after the outage was detected by our monitoring systems. Our team immediately launched an investigation.
11:37 EDT – NYC Datacenter confirmed a building wide power event. - The datacenter team began working on the power loss and investigating why our backup power systems did not automatically start or handle the loss of energy.
12:15 EDT – Facility engineers began restoring power to affected racks.
Nodes began coming up little by little including the atlas system which is why clients end websites experienced less downtime as compared to our main site as we prioritized atlas.
14:05 EDT – Network and switch infrastructure stabilized.
A few switches had issues getting back up so those where restored.
17:00 EDT (approx.) – All Fusion Arc Hosting websites, billing, and client services restored from off-site replicas to a new node.
Root Cause:
A facility-wide power infrastructure fault at the New York Datacenter disabled redundant power feeds (A and B) across roughly 90 % of racks. The event required emergency assessment and sequential recovery of affected hardware.
Resolution:
Our team initiated full disaster-recovery procedures, restoring services from hourly off-site backups hosted on our backup nodes to alternate infrastructure. All customer data integrity checks have completed successfully.
Preventive Actions:
Migration of critical front-end systems (fusionarchosting.com / client area) to a secondary datacenter for geographic redundancy.
Implementation of cross-provider uptime monitoring and automated failover routines.
Continued collaboration with datacenter partners to review facility-level redundancy and escalation procedures.
Current Status:
✅ All systems operational.
✅ No data loss detected.
✅ Monitoring remains in effect until 24 hours post-event.
We appreciate our customer's patience and professionalism throughout this incident. Fusion Arc Hosting remains committed to continuous improvement of our redundancy and communication infrastructure.
Update on 22 Oct 2025 16:40:14 (UTC-07:00)
Incident Summary:
On October 22, 2025, our infrastructure at the New York Datacenter (Secaucus, NJ) facility experienced a catastrophic power loss caused by a complete failure of both A and B power feeds at the datacenter level. This resulted in a full outage for portions of our environment.
Nodes affected:
1. atlas.fah-dc3-ds.com (Downtime total: 103 Minutes)
2. fusionarchosting.com (Downtime total: 456 Minutes)
Timeline of events and our responses:
10:41 EDT – Connectivity loss detected across multiple systems. - Our (NOC) Network Operations Center got an alarm 59 seconds after the outage was detected by our monitoring systems. Our team immediately launched an investigation.
11:37 EDT – NYC Datacenter confirmed a building wide power event. - The datacenter team began working on the power loss and investigating why our backup power systems did not automatically start or handle the loss of energy.
12:15 EDT – Facility engineers began restoring power to affected racks.
Nodes began coming up little by little including the atlas system which is why clients end websites experienced less downtime as compared to our main site as we prioritized atlas.
14:05 EDT – Network and switch infrastructure stabilized.
A few switches had issues getting back up so those where restored.
17:00 EDT (approx.) – All Fusion Arc Hosting websites, billing, and client services restored from off-site replicas to a new node.
Root Cause:
A facility-wide power infrastructure fault at the New York Datacenter disabled redundant power feeds (A and B) across roughly 90 % of racks. The event required emergency assessment and sequential recovery of affected hardware.
Resolution:
Our team initiated full disaster-recovery procedures, restoring services from hourly off-site backups hosted on our backup nodes to alternate infrastructure. All customer data integrity checks have completed successfully.
Preventive Actions:
Migration of critical front-end systems (fusionarchosting.com / client area) to a secondary datacenter for geographic redundancy.
Implementation of cross-provider uptime monitoring and automated failover routines.
Continued collaboration with datacenter partners to review facility-level redundancy and escalation procedures.
Current Status:
✅ All systems operational.
✅ No data loss detected.
✅ Monitoring remains in effect until 24 hours post-event.
We appreciate our customer's patience and professionalism throughout this incident. Fusion Arc Hosting remains committed to continuous improvement of our redundancy and communication infrastructure.
Incident Summary:
On October 22, 2025, our infrastructure at the New York Datacenter (Secaucus, NJ) facility experienced a catastrophic power loss caused by a complete failure of both A and B power feeds at the datacenter level. This resulted in a full outage for portions of our environment.
Nodes affected:
1. atlas.fah-dc3-ds.com (Downtime total: 103 Minutes)
2. fusionarchosting.com (Downtime total: 456 Minutes)
Timeline of events and our responses:
10:41 EDT – Connectivity loss detected across multiple systems. - Our (NOC) Network Operations Center got an alarm 59 seconds after the outage was detected by our monitoring systems. Our team immediately launched an investigation.
11:37 EDT – NYC Datacenter confirmed a building wide power event. - The datacenter team began working on the power loss and investigating why our backup power systems did not automatically start or handle the loss of energy.
12:15 EDT – Facility engineers began restoring power to affected racks.
Nodes began coming up little by little including the atlas system which is why clients end websites experienced less downtime as compared to our main site as we prioritized atlas.
14:05 EDT – Network and switch infrastructure stabilized.
A few switches had issues getting back up so those where restored.
17:00 EDT (approx.) – All Fusion Arc Hosting websites, billing, and client services restored from off-site replicas to a new node.
Root Cause:
A facility-wide power infrastructure fault at the New York Datacenter disabled redundant power feeds (A and B) across roughly 90 % of racks. The event required emergency assessment and sequential recovery of affected hardware.
Resolution:
Our team initiated full disaster-recovery procedures, restoring services from hourly off-site backups hosted on our backup nodes to alternate infrastructure. All customer data integrity checks have completed successfully.
Preventive Actions:
Migration of critical front-end systems (fusionarchosting.com / client area) to a secondary datacenter for geographic redundancy.
Implementation of cross-provider uptime monitoring and automated failover routines.
Continued collaboration with datacenter partners to review facility-level redundancy and escalation procedures.
Current Status:
✅ All systems operational.
✅ No data loss detected.
✅ Monitoring remains in effect until 24 hours post-event.
We appreciate our customer's patience and professionalism throughout this incident. Fusion Arc Hosting remains committed to continuous improvement of our redundancy and communication infrastructure.
Monitoring on 22 Oct 2025 15:07:57 (UTC-07:00)
Update- We have restored the client area and fusionarchosting.com to working order. We are continuing to run test and make sure things are loading correctly.
If you are having issues with your website or need to access your cPanel please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update- We have restored the client area and fusionarchosting.com to working order. We are continuing to run test and make sure things are loading correctly.
If you are having issues with your website or need to access your cPanel please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 15:07:28 (UTC-07:00)
Update- We have restored the client area and fusionarchosting.com to working order. We are continuing to run test and make sure things are loading correctly.
If you are having issues with your website or need to access your cPanel please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update- We have restored the client area and fusionarchosting.com to working order. We are continuing to run test and make sure things are loading correctly.
If you are having issues with your website or need to access your cPanel please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 14:45:05 (UTC-07:00)
Update- Client area and main site will be restored. Currently at 88% out of 100%
If you are having issues with your website or need to access your cPanel please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update- Client area and main site will be restored. Currently at 88% out of 100%
If you are having issues with your website or need to access your cPanel please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 14:28:08 (UTC-07:00)
Update- We are almost finished restoring our main site and access to our client area panel. We expect this to finished within the next 30 minutes.
If you are having issues with your website or need to access your cPanel please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update- We are almost finished restoring our main site and access to our client area panel. We expect this to finished within the next 30 minutes.
If you are having issues with your website or need to access your cPanel please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 13:10:41 (UTC-07:00)
Update- We are now restoring our main site and client area from our backup zones. Expected time is 1-2 hours.
If you are having issues with your website or need to access your cPanel please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update- We are now restoring our main site and client area from our backup zones. Expected time is 1-2 hours.
If you are having issues with your website or need to access your cPanel please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 11:05:29 (UTC-07:00)
Update- All customer websites and nodes are back up. We are working on restoring the fusionarchosting.com main website and the client area. A network switch has been identified as the issue.
If you are having issues with your website please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update- All customer websites and nodes are back up. We are working on restoring the fusionarchosting.com main website and the client area. A network switch has been identified as the issue.
If you are having issues with your website please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 11:05:10 (UTC-07:00)
Update- All customer websites and nodes are back up. We are working on restoring the fusionarchosting.com main website and the client area. A network switch has been identified as the issue.
If you are having issues with your website please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update- All customer websites and nodes are back up. We are working on restoring the fusionarchosting.com main website and the client area. A network switch has been identified as the issue.
If you are having issues with your website please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 10:42:38 (UTC-07:00)
Update - Working on restoring 5 racks that are having switch issues.
Working on powering up servers that did not automatically turn on. The fusionarchosting.com website is under one of these switches. We are working as fast as possible.
Update:
We have restored Atlas.fah-dc3-ds.com for all customers. We are still working on restoring access to fusionarchosting.com and the client area fusion arc hosting.
If you are having issues with your website please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update - Working on restoring 5 racks that are having switch issues.
Working on powering up servers that did not automatically turn on. The fusionarchosting.com website is under one of these switches. We are working as fast as possible.
Update:
We have restored Atlas.fah-dc3-ds.com for all customers. We are still working on restoring access to fusionarchosting.com and the client area fusion arc hosting.
If you are having issues with your website please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 09:26:48 (UTC-07:00)
Update:
We have restored Atlas.fah-dc3-ds.com for all customers. We are still working on restoring access to fusionarchosting.com and the client area fusion arc hosting.
If you are having issues with your website please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update:
We have restored Atlas.fah-dc3-ds.com for all customers. We are still working on restoring access to fusionarchosting.com and the client area fusion arc hosting.
If you are having issues with your website please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 08:46:42 (UTC-07:00)
Update – Partial Power Availability and Network Restoration Efforts
Our team has identified a limited number of racks that remain powered within the facility. We are leveraging these systems to begin re-establishing core network connectivity using temporary power routing and extended cabling.
Currently, both A and B power feeds remain offline for approximately 90% of our racks. Restoration efforts are ongoing as we work to stabilize partial infrastructure and assist Centersquare engineers with the broader recovery process.
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update – Partial Power Availability and Network Restoration Efforts
Our team has identified a limited number of racks that remain powered within the facility. We are leveraging these systems to begin re-establishing core network connectivity using temporary power routing and extended cabling.
Currently, both A and B power feeds remain offline for approximately 90% of our racks. Restoration efforts are ongoing as we work to stabilize partial infrastructure and assist Centersquare engineers with the broader recovery process.
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 08:45:44 (UTC-07:00)
Update – Ongoing Power Event at Centersquare
Our on-site technicians have confirmed that the majority of the facility remains offline due to a significant power infrastructure failure. This appears to be a catastrophic power event affecting multiple systems within the building.
Centersquare engineers are actively assessing the extent of the damage alongside emergency electrical contractors currently on site. Restoration work will begin once the environment is confirmed safe and stable.
At this time, no estimated time to restoration (ETR) has been provided. Further updates will be shared as soon as new information becomes available.
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update – Ongoing Power Event at Centersquare
Our on-site technicians have confirmed that the majority of the facility remains offline due to a significant power infrastructure failure. This appears to be a catastrophic power event affecting multiple systems within the building.
Centersquare engineers are actively assessing the extent of the damage alongside emergency electrical contractors currently on site. Restoration work will begin once the environment is confirmed safe and stable.
At this time, no estimated time to restoration (ETR) has been provided. Further updates will be shared as soon as new information becomes available.
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 08:10:26 (UTC-07:00)
We have identified that the outage affecting our New York infrastructure originates from a power loss at the Centersquare facility, where our systems are hosted. On-site technicians at the datacenter are actively investigating and working to restore power.
I assure you this incident has become the highest operational priority for all members of Fusion Arc Hosting. Our network operations and infrastructure teams are in direct coordination with Centersquare engineers under full emergency response procedures to ensure restoration as swiftly and safely as possible.
We will continue to provide updates as new information becomes available and will confirm once all systems have been fully restored and verified stable.
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
We have identified that the outage affecting our New York infrastructure originates from a power loss at the Centersquare facility, where our systems are hosted. On-site technicians at the datacenter are actively investigating and working to restore power.
I assure you this incident has become the highest operational priority for all members of Fusion Arc Hosting. Our network operations and infrastructure teams are in direct coordination with Centersquare engineers under full emergency response procedures to ensure restoration as swiftly and safely as possible.
We will continue to provide updates as new information becomes available and will confirm once all systems have been fully restored and verified stable.
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Investigating on 22 Oct 2025 07:46:00 (UTC-07:00)
We have detected an outage at our New York Datacenter. Our on-site engineering team is actively working to restore full service and investigate the underlying cause. Updates will be provided here as more information becomes available.
We have detected an outage at our New York Datacenter. Our on-site engineering team is actively working to restore full service and investigate the underlying cause. Updates will be provided here as more information becomes available.
Service Interruption Notice – New York Datacenter Outage on 22 Oct 2025 07:45:29 (UTC-07:00)
Investigating
We have detected an outage at our New York Datacenter. Our on-site engineering team is actively working to restore full service and investigate the underlying cause. Updates will be provided here as more information becomes available.
We have detected an outage at our New York Datacenter. Our on-site engineering team is actively working to restore full service and investigate the underlying cause. Updates will be provided here as more information becomes available.
Service Interruption Notice – New York Datacenter Outage on 22 Oct 2025 07:44:54 (UTC-07:00)
Investigating
We have detected an outage at our New York Datacenter. Our on-site engineering team is actively working to restore full service and investigate the underlying cause. Updates will be provided here as more information becomes available.
Would you like me to make a more “Fusion Arc” branded version—something that sounds like it came from your network operations center (NOC) page?
We have detected an outage at our New York Datacenter. Our on-site engineering team is actively working to restore full service and investigate the underlying cause. Updates will be provided here as more information becomes available.
Would you like me to make a more “Fusion Arc” branded version—something that sounds like it came from your network operations center (NOC) page?
Incident: Client Area & Main Site Outage on 30 Sep 2025 11:04:02 (UTC-07:00)
Resolved on 2 Oct 2025 10:05:35 (UTC-07:00)
Status: Update
Start: Oct 1st, 2025,
We have restored all services and are closely monitoring. All systems are back online.
Status: Update
Start: Oct 1st, 2025,
We have restored all services and are closely monitoring. All systems are back online.
Monitoring on 1 Oct 2025 06:03:04 (UTC-07:00)
Status: Update
Start: Oct 1st, 2025,
We have restored all services and are closely monitoring. If you continue to have issues please let us know.
Status: Update
Start: Oct 1st, 2025,
We have restored all services and are closely monitoring. If you continue to have issues please let us know.
Update on 30 Sep 2025 19:36:30 (UTC-07:00)
Status: Update
Start: Sep 30, 2025,
Impact: Client Area (billing/support portal) and main website are currently offline.
What’s happening
We are still working on getting our node back up as soon as possible. We apologize for the inconvenience caused.
Status: Update
Start: Sep 30, 2025,
Impact: Client Area (billing/support portal) and main website are currently offline.
What’s happening
We are still working on getting our node back up as soon as possible. We apologize for the inconvenience caused.
Update on 30 Sep 2025 19:35:49 (UTC-07:00)
Status: Update
Start: Sep 30, 2025,
Impact: Client Area (billing/support portal) and main website are currently offline.
What’s happening
We are still working on getting our node back up as soon as possible. We apologize for the inconvenience caused.
Status: Update
Start: Sep 30, 2025,
Impact: Client Area (billing/support portal) and main website are currently offline.
What’s happening
We are still working on getting our node back up as soon as possible. We apologize for the inconvenience caused.
Identified on 30 Sep 2025 11:04:02 (UTC-07:00)
Status: Investigating
Start: Sep 30, 2025, ~12:15 PM MDT
Impact: Client Area (billing/support portal) and main website are currently offline.
What’s happening
Our datacenter and NOC teams are actively working to restore service. Core systems have been taken offline as a precaution while remediation is in progress.
What’s not affected
Hosting services for existing customer sites and servers are expected to remain online. We’re continuing to monitor all production nodes.
Status: Investigating
Start: Sep 30, 2025, ~12:15 PM MDT
Impact: Client Area (billing/support portal) and main website are currently offline.
What’s happening
Our datacenter and NOC teams are actively working to restore service. Core systems have been taken offline as a precaution while remediation is in progress.
What’s not affected
Hosting services for existing customer sites and servers are expected to remain online. We’re continuing to monitor all production nodes.
Scheduled Maintenance – Client Area & Ordering System (Rescheduled) on 12 Sep 2025 21:42:55 (UTC-07:00)
Resolved on 15 Sep 2025 21:50:04 (UTC-07:00)
Update completed
Update completed
Update on 12 Sep 2025 21:42:55 (UTC-07:00)
We will be performing a scheduled maintenance window on our Client Area Dashboard and Ordering System to further enhance stability and security.
This update addresses a recently identified issue that has affected some customers, including ticket visibility and order/account processing. Our team is applying improvements to ensure smoother operations moving forward.
Maintenance Window:
📅 Date: September 13th, 2025
⏰ Time: 10:00 PM – 11:00 PM (Mountain Time USA Denver)
Impact:
During this time, users may experience issues accessing the Client Area or ordering new services. All other systems will remain unaffected.
We appreciate your patience and understanding as we work to keep everything running reliably and securely.
We will be performing a scheduled maintenance window on our Client Area Dashboard and Ordering System to further enhance stability and security.
This update addresses a recently identified issue that has affected some customers, including ticket visibility and order/account processing. Our team is applying improvements to ensure smoother operations moving forward.
Maintenance Window:
📅 Date: September 13th, 2025
⏰ Time: 10:00 PM – 11:00 PM (Mountain Time USA Denver)
Impact:
During this time, users may experience issues accessing the Client Area or ordering new services. All other systems will remain unaffected.
We appreciate your patience and understanding as we work to keep everything running reliably and securely.
Scheduled Maintenance – Client Area & Ordering System on 10 Sep 2025 22:05:50 (UTC-07:00)
Resolved on 15 Sep 2025 21:49:26 (UTC-07:00)
Update completed
Update completed
Update on 12 Sep 2025 21:43:40 (UTC-07:00)
We will be performing a scheduled maintenance window on our Client Area Dashboard and Ordering System to further enhance stability and security.
This update addresses a recently identified issue that has affected some customers, including ticket visibility and order/account processing. Our team is applying improvements to ensure smoother operations moving forward.
Maintenance Window:
📅 Date: September 13th, 2025
⏰ Time: 10:00 PM – 11:00 PM (Mountain Time USA Denver)
Impact:
During this time, users may experience issues accessing the Client Area or ordering new services. All other systems will remain unaffected.
We appreciate your patience and understanding as we work to keep everything running reliably and securely.
We will be performing a scheduled maintenance window on our Client Area Dashboard and Ordering System to further enhance stability and security.
This update addresses a recently identified issue that has affected some customers, including ticket visibility and order/account processing. Our team is applying improvements to ensure smoother operations moving forward.
Maintenance Window:
📅 Date: September 13th, 2025
⏰ Time: 10:00 PM – 11:00 PM (Mountain Time USA Denver)
Impact:
During this time, users may experience issues accessing the Client Area or ordering new services. All other systems will remain unaffected.
We appreciate your patience and understanding as we work to keep everything running reliably and securely.
Scheduled on 10 Sep 2025 22:05:50 (UTC-07:00)
We will be performing a scheduled maintenance window on our Client Area Dashboard and Ordering System to further enhance stability and security.
This update addresses a recently identified issue that has affected some customers, including ticket visibility and order/account processing. Our team is applying improvements to ensure smoother operations moving forward.
Maintenance Window:
📅 Date: September 12th, 2025
⏰ Time: 11:00 PM – 12:00 AM (Mountain Time USA Denver)
Impact:
During this time, users may experience issues accessing the Client Area or ordering new services. All other systems will remain unaffected.
We appreciate your patience and understanding as we work to keep everything running reliably and securely.
We will be performing a scheduled maintenance window on our Client Area Dashboard and Ordering System to further enhance stability and security.
This update addresses a recently identified issue that has affected some customers, including ticket visibility and order/account processing. Our team is applying improvements to ensure smoother operations moving forward.
Maintenance Window:
📅 Date: September 12th, 2025
⏰ Time: 11:00 PM – 12:00 AM (Mountain Time USA Denver)
Impact:
During this time, users may experience issues accessing the Client Area or ordering new services. All other systems will remain unaffected.
We appreciate your patience and understanding as we work to keep everything running reliably and securely.