KVM567 node outage (VPS Servers)
Node KVM567 and all associated VPS instances have fully recovered and are operating normally. Our team will continue monitoring systems to ensure ongoing stability. If you are still experiencing any issues with your virtual server, please reach out to support.
KVM567 node outage (VPS Servers) 6hr 13min ago
Resolved 3hr 58min ago
Node KVM567 and all associated VPS instances have fully recovered and are operating normally. Our team will continue monitoring systems to ensure ongoing stability. If you are still experiencing any issues with your virtual server, please reach out to support.
Node KVM567 and all associated VPS instances have fully recovered and are operating normally. Our team will continue monitoring systems to ensure ongoing stability. If you are still experiencing any issues with your virtual server, please reach out to support.
Update 5hr 13min ago
Some VPS instances under the KVM567 hypervisor are beginning to respond and come back online. The engineering team is continuing to verify service stability and closely monitor the node to ensure all affected virtual servers are fully restored.
Some VPS instances under the KVM567 hypervisor are beginning to respond and come back online. The engineering team is continuing to verify service stability and closely monitor the node to ensure all affected virtual servers are fully restored.
Identified 6hr 13min ago
We are aware of an ongoing issue with the KVM567 hypervisor affecting VPS availability. Our team is actively investigating, and updates will be posted here as work progresses.
We are aware of an ongoing issue with the KVM567 hypervisor affecting VPS availability. Our team is actively investigating, and updates will be posted here as work progresses.
BMR Backup Issues Detected on Multiple Nodes on 18 Sep 2026 23:45:46 (UTC-06:00)
Identified
We are currently investigating Bare Metal Recovery (BMR) backup issues across multiple server nodes and are working directly with the JetBackup development team to identify and resolve the root cause.
Impact: Customer websites and live hosting services are completely unaffected and fully operational. Standard cPanel-level account offsite backups continue to run normally without interruption.
We are currently investigating Bare Metal Recovery (BMR) backup issues across multiple server nodes and are working directly with the JetBackup development team to identify and resolve the root cause.
Impact: Customer websites and live hosting services are completely unaffected and fully operational. Standard cPanel-level account offsite backups continue to run normally without interruption.
BMR Backup Issue Detected (atlas.fah-dc3-ds.com) on 15 Sep 2026 20:46:11 (UTC-06:00)
Completed on 18 Sep 2026 23:43:56 (UTC-06:00)
Update - Closed: The investigation and updates regarding the JetBackup Bare Metal Recovery (BMR) issue on atlas.fah-dc3-ds.com are now closed on this thread. We are moving all ongoing communication and status updates to a new, broader notification that covers all affected infrastructure nodes across our network. Customer services remain fully operational and unaffected.
Update - Closed: The investigation and updates regarding the JetBackup Bare Metal Recovery (BMR) issue on atlas.fah-dc3-ds.com are now closed on this thread. We are moving all ongoing communication and status updates to a new, broader notification that covers all affected infrastructure nodes across our network. Customer services remain fully operational and unaffected.
Update on 16 Sep 2026 23:15:22 (UTC-06:00)
Our engineering team is actively collaborating directly with the JetBackup team to address and resolve the root cause of the Bare Metal Recovery (BMR) backup issue on atlas.fah-dc3-ds.com and other servers.
Customer Impact: None.
All live customer websites, databases, email services, and cPanel account data remain fully intact and operational. This issue is strictly confined to our background infrastructure backups. We will continue to post updates as progress is made.
Our engineering team is actively collaborating directly with the JetBackup team to address and resolve the root cause of the Bare Metal Recovery (BMR) backup issue on atlas.fah-dc3-ds.com and other servers.
Customer Impact: None.
All live customer websites, databases, email services, and cPanel account data remain fully intact and operational. This issue is strictly confined to our background infrastructure backups. We will continue to post updates as progress is made.
Identified on 15 Sep 2026 20:46:11 (UTC-06:00)
We have identified an issue with the Bare Metal Recovery (BMR) backup process on atlas.fah-dc3-ds.com. Our engineering team is actively working on a fix.
Customer Impact: None.
This issue is strictly isolated to our background backup infrastructure. All live customer panels, websites, and email services remain fully operational and unaffected.
We have identified an issue with the Bare Metal Recovery (BMR) backup process on atlas.fah-dc3-ds.com. Our engineering team is actively working on a fix.
Customer Impact: None.
This issue is strictly isolated to our background backup infrastructure. All live customer panels, websites, and email services remain fully operational and unaffected.
Emergency Security Maintenance – LiteSpeed Web Server on 14 Sep 2026 23:36:53 (UTC-06:00)
Resolved on 14 Sep 2026 23:45:21 (UTC-06:00)
Emergency LiteSpeed security maintenance has been completed across affected Fusion Arc Hosting infrastructure.
All affected servers have been upgraded, the vendor-provided fixed release. We also completed post-update verification, including web-service health, CGI processes, logging configuration, and removal of any remaining pre-update LiteSpeed processes.
All systems are operating normally. No further service impact is expected.
Emergency LiteSpeed security maintenance has been completed across affected Fusion Arc Hosting infrastructure.
All affected servers have been upgraded, the vendor-provided fixed release. We also completed post-update verification, including web-service health, CGI processes, logging configuration, and removal of any remaining pre-update LiteSpeed processes.
All systems are operating normally. No further service impact is expected.
Identified on 14 Sep 2026 23:36:53 (UTC-06:00)
We have identified a critical security advisory affecting LiteSpeed Web Server Enterprise versions prior to 6.3.7.
Fusion Arc Hosting is immediately deploying the vendor-provided security update across core and customer Fully Managed affected hosting infrastructure. This update addresses a privilege-escalation vulnerability that could potentially bypass normal account-isolation protections on shared-hosting systems.
This maintenance is being performed proactively in response to the vendor advisory. We are also reviewing affected systems for abnormal activity and verifying normal operation following each update.
Services are expected to remain available during the maintenance, although brief web-service interruptions may occur while individual nodes are updated.
We have identified a critical security advisory affecting LiteSpeed Web Server Enterprise versions prior to 6.3.7.
Fusion Arc Hosting is immediately deploying the vendor-provided security update across core and customer Fully Managed affected hosting infrastructure. This update addresses a privilege-escalation vulnerability that could potentially bypass normal account-isolation protections on shared-hosting systems.
This maintenance is being performed proactively in response to the vendor advisory. We are also reviewing affected systems for abnormal activity and verifying normal operation following each update.
Services are expected to remain available during the maintenance, although brief web-service interruptions may occur while individual nodes are updated.
Update Client Area 10PM MST 9-1-2026 on 1 Sep 2026 09:40:53 (UTC-06:00)
Resolved on 5 Sep 2026 15:33:53 (UTC-06:00)
Status: Resolved
We took some time to make sure no users had issues after our updates. This is now completed.
Status: Resolved
We took some time to make sure no users had issues after our updates. This is now completed.
Update on 2 Sep 2026 22:38:25 (UTC-06:00)
Status: Re Scheduled
The scheduled upgrade encountered an issue and has been rolled back. The maintenance has been rescheduled for September 3rd, 2026, at 5:00 PM MST.
Status: Re Scheduled
The scheduled upgrade encountered an issue and has been rolled back. The maintenance has been rescheduled for September 3rd, 2026, at 5:00 PM MST.
Update on 2 Sep 2026 20:53:05 (UTC-06:00)
Status: Re Scheduled
The scheduled upgrade encountered an issue and has been rolled back. The maintenance has been rescheduled for September 2nd, 2026, at 11:00 PM MST.
Status: Re Scheduled
The scheduled upgrade encountered an issue and has been rolled back. The maintenance has been rescheduled for September 2nd, 2026, at 11:00 PM MST.
Scheduled on 1 Sep 2026 23:16:58 (UTC-06:00)
Status: Re Scheduled
The scheduled upgrade encountered an issue and has been rolled back. The maintenance has been rescheduled for September 2nd, 2026, at 9:00 PM MST.
Status: Re Scheduled
The scheduled upgrade encountered an issue and has been rolled back. The maintenance has been rescheduled for September 2nd, 2026, at 9:00 PM MST.
Scheduled on 1 Sep 2026 22:27:52 (UTC-06:00)
Status: Re Scheduled
The scheduled upgrade encountered an issue and has been rolled back. The maintenance has been rescheduled for September 2nd, 2026, at 2:00 AM MST.
Status: Re Scheduled
The scheduled upgrade encountered an issue and has been rolled back. The maintenance has been rescheduled for September 2nd, 2026, at 2:00 AM MST.
In progress on 1 Sep 2026 22:03:21 (UTC-06:00)
Status: In Progress
We are currently upgrading our systems. The client area may be temporarily unavailable during this time.
Status: In Progress
We are currently upgrading our systems. The client area may be temporarily unavailable during this time.
Scheduled on 1 Sep 2026 09:40:53 (UTC-06:00)
Status: Scheduled
We will be performing scheduled updates to our Client Area on September 1, 2026, at 10:00 PM MST.
During this maintenance window, the Client Area dashboard and ordering system will be temporarily unavailable.
Note: This maintenance is strictly limited to the client portal and will not impact any customer hosting services, server infrastructure, or hosted websites.
Status: Scheduled
We will be performing scheduled updates to our Client Area on September 1, 2026, at 10:00 PM MST.
During this maintenance window, the Client Area dashboard and ordering system will be temporarily unavailable.
Note: This maintenance is strictly limited to the client portal and will not impact any customer hosting services, server infrastructure, or hosted websites.