[Investigating] Issue with Root Password Display in Client Panel VPS & VDS on 22 May 2026 17:17:05 (UTC-06:00)
Identified
Status: Investigating
Impact: Customers may be unable to view their current root password within the Client Area.
Description:
We have detected an issue where our API is currently unable to capture or display the root password for VPS and VDS services within the customer control panel.
Current Status:
Our engineering team is actively investigating the root cause of this API communication failure. Please note that this issue does not affect the operation or accessibility of your server your VPS remains running and functional.
Workaround:
If you need to regain access to your server via the root password, you can contact support for assistance.
We apologize for this inconvenience and will provide further updates as soon as more information becomes available.
Status: Investigating
Impact: Customers may be unable to view their current root password within the Client Area.
Description:
We have detected an issue where our API is currently unable to capture or display the root password for VPS and VDS services within the customer control panel.
Current Status:
Our engineering team is actively investigating the root cause of this API communication failure. Please note that this issue does not affect the operation or accessibility of your server your VPS remains running and functional.
Workaround:
If you need to regain access to your server via the root password, you can contact support for assistance.
We apologize for this inconvenience and will provide further updates as soon as more information becomes available.
Investigating Issues with VPS/VDS Power Controls & API on 21 May 2026 13:12:06 (UTC-06:00)
Resolved on 22 May 2026 08:21:23 (UTC-06:00)
Status: Resolved
Date: May 22, 2026
We are pleased to inform you that the issue affecting power, creation, and termination commands for our VPS and VDS services has been fully resolved.
Our engineering team successfully restored the API connection with our datacenter partner, and all control panel functions are now operating normally. We apologize for the inconvenience this caused and appreciate your patience while we worked to rectify the situation.
If you continue to experience any issues with your server commands, please reach out to our support team for further assistance.
Status: Resolved
Date: May 22, 2026
We are pleased to inform you that the issue affecting power, creation, and termination commands for our VPS and VDS services has been fully resolved.
Our engineering team successfully restored the API connection with our datacenter partner, and all control panel functions are now operating normally. We apologize for the inconvenience this caused and appreciate your patience while we worked to rectify the situation.
If you continue to experience any issues with your server commands, please reach out to our support team for further assistance.
Identified on 21 May 2026 13:12:06 (UTC-06:00)
We are currently experiencing an issue affecting our ability to process power, creation, and termination commands for VPS and VDS servers due to a temporary block from our partner dc.
Our engineering team is actively working to restore the API connection. We apologize for the inconvenience and appreciate your patience as we resolve this. If you need any manual action regarding this please let us know. Thank you!
We will provide another update as soon as more information becomes available.
We are currently experiencing an issue affecting our ability to process power, creation, and termination commands for VPS and VDS servers due to a temporary block from our partner dc.
Our engineering team is actively working to restore the API connection. We apologize for the inconvenience and appreciate your patience as we resolve this. If you need any manual action regarding this please let us know. Thank you!
We will provide another update as soon as more information becomes available.
SCHEDULED MAINTENANCE: Migration from crispr to dragon (May 18) on 12 May 2026 14:53:55 (UTC-06:00)
Resolved on 21 May 2026 12:25:26 (UTC-06:00)
We are pleased to announce that the migration of all cPanel accounts from the legacy server (crispr) to our new high-performance node (dragon) is now complete. All websites should be up and running on the new hardware.
---
While the migration is finished, users utilizing specific DNS configurations must take action to ensure continued service:
Standard Fusion Arc Nameservers: If your domains utilize our standard nameservers, no action is required on your part.
Private/Third-Party Nameservers & CDNs (e.g., Cloudflare): If you are NOT using our official nameservers—
> New Server IP Address:
---
Please be advised that the legacy server (crispr) will officially go offline at 1:00 AM MST on May 23rd.
We sincerely appreciate your continued patience and cooperation as we wrap up this critical infrastructure upgrade, designed to provide you with a faster, more secure, and more stable hosting environment. If you find that your website is currently down, please contact our support team immediately so we can resolve any remaining issues.
Migration Update: Migration Complete
We are pleased to announce that the migration of all cPanel accounts from the legacy server (crispr) to our new high-performance node (dragon) is now complete. All websites should be up and running on the new hardware.
---
⚠️ URGENT: Action Required for Custom Nameservers / CDNs
While the migration is finished, users utilizing specific DNS configurations must take action to ensure continued service:
Standard Fusion Arc Nameservers: If your domains utilize our standard nameservers, no action is required on your part.
Private/Third-Party Nameservers & CDNs (e.g., Cloudflare): If you are NOT using our official nameservers—
ns1.fah-dc3-ds.com / ns2.fah-dc3-ds.com or ns7.fah-dc3-ds.com / ns8.fah-dc3-ds.com—you must manually update your DNS A records to point to the new server IP address immediately to ensure your websites resolve correctly:> New Server IP Address:
104.37.191.2---
Legacy Server Decommissioning
Please be advised that the legacy server (crispr) will officially go offline at 1:00 AM MST on May 23rd.
We sincerely appreciate your continued patience and cooperation as we wrap up this critical infrastructure upgrade, designed to provide you with a faster, more secure, and more stable hosting environment. If you find that your website is currently down, please contact our support team immediately so we can resolve any remaining issues.
Monitoring on 20 May 2026 05:50:47 (UTC-06:00)
Update: Migration Complete & Final Verification Phase
We are pleased to announce that the migration of all cPanel accounts from the legacy server (crispr) to our new high-performance node (dragon) is now complete. All websites should be up and running on the new hardware.
Next Steps & Quality Assurance
While the migration is finished, our team is now beginning a comprehensive analysis of each individual cPanel account. We are thoroughly reviewing server logs to ensure there are no critical errors and that all websites and services are functioning perfectly on the new infrastructure.
Important: If you find that your website is currently down, please contact our support team immediately so we can resolve any remaining issues.
⚠️ URGENT: Action Required for Custom Nameservers / CDNs
Standard Fusion Arc Nameservers: If your domains utilize our standard nameservers, no action is required on your part.
Private/Third-Party Nameservers & CDNs (e.g., Cloudflare): If you are NOT using our official nameservers—ns1.fah-dc3-ds.com / ns2.fah-dc3-ds.com or ns7.fah-dc3-ds.com / ns8.fah-dc3-ds.com—you must manually update your DNS A records to point to the new server IP address immediately to ensure your websites resolve correctly:
New Server IP Address: 104.37.191.2
Legacy Server Decommissioning
Please be advised that the legacy server (crispr) will officially go offline at 1:00 AM MST on May 23rd.
We sincerely appreciate your continued patience and cooperation as we wrap up this critical infrastructure upgrade, designed to provide you with a faster, more secure, and more stable hosting environment.
Update: Migration Complete & Final Verification Phase
We are pleased to announce that the migration of all cPanel accounts from the legacy server (crispr) to our new high-performance node (dragon) is now complete. All websites should be up and running on the new hardware.
Next Steps & Quality Assurance
While the migration is finished, our team is now beginning a comprehensive analysis of each individual cPanel account. We are thoroughly reviewing server logs to ensure there are no critical errors and that all websites and services are functioning perfectly on the new infrastructure.
Important: If you find that your website is currently down, please contact our support team immediately so we can resolve any remaining issues.
⚠️ URGENT: Action Required for Custom Nameservers / CDNs
Standard Fusion Arc Nameservers: If your domains utilize our standard nameservers, no action is required on your part.
Private/Third-Party Nameservers & CDNs (e.g., Cloudflare): If you are NOT using our official nameservers—ns1.fah-dc3-ds.com / ns2.fah-dc3-ds.com or ns7.fah-dc3-ds.com / ns8.fah-dc3-ds.com—you must manually update your DNS A records to point to the new server IP address immediately to ensure your websites resolve correctly:
New Server IP Address: 104.37.191.2
Legacy Server Decommissioning
Please be advised that the legacy server (crispr) will officially go offline at 1:00 AM MST on May 23rd.
We sincerely appreciate your continued patience and cooperation as we wrap up this critical infrastructure upgrade, designed to provide you with a faster, more secure, and more stable hosting environment.
Update on 19 May 2026 10:48:37 (UTC-06:00)
UPDATE: Final Phase of Migration, Post-Migration Verification & Urgent DNS Action Required
Posted on May 19, 2026
We are now entering the final stretch of our server migration.
Current Progress:
Our team is actively working one-on-one with the last few remaining customers to finalize the transfer of their cPanel accounts from the legacy server (crispr) to the new high-performance node (dragon).
Next Steps & Quality Assurance:
As soon as the final data transfers are complete, we will begin a comprehensive analysis of each individual cPanel account. We will be thoroughly reviewing server logs to ensure there are no critical errors on the transfer logs and that all websites and services are functioning perfectly on the new hardware.
URGENT: Action Required for Custom Nameservers / CDNs
If your domains utilize standard Fusion Arc Hosting nameservers, no action is required on your part.
CRITICAL: If your domains are using their own private nameservers, a third-party provider, or a CDN (such as Cloudflare), and NOT our official nameservers listed below:
ns1.fah-dc3-ds.com / ns2.fah-dc3-ds.com
ns7.fah-dc3-ds.com / ns8.fah-dc3-ds.com
You must manually update all A records to point to the new server IP immediately so your websites resolve correctly on the new server:
* New Server IP Address: 104.37.191.2
Legacy Server Decommissioning:
Please note that the legacy server (crispr) will officially go offline on 1AM MST May 23rd.
We appreciate your continued patience and cooperation as we wrap up this critical infrastructure upgrade to provide you with a faster, more secure hosting environment!
UPDATE: Final Phase of Migration, Post-Migration Verification & Urgent DNS Action Required
Posted on May 19, 2026
We are now entering the final stretch of our server migration.
Current Progress:
Our team is actively working one-on-one with the last few remaining customers to finalize the transfer of their cPanel accounts from the legacy server (crispr) to the new high-performance node (dragon).
Next Steps & Quality Assurance:
As soon as the final data transfers are complete, we will begin a comprehensive analysis of each individual cPanel account. We will be thoroughly reviewing server logs to ensure there are no critical errors on the transfer logs and that all websites and services are functioning perfectly on the new hardware.
URGENT: Action Required for Custom Nameservers / CDNs
If your domains utilize standard Fusion Arc Hosting nameservers, no action is required on your part.
CRITICAL: If your domains are using their own private nameservers, a third-party provider, or a CDN (such as Cloudflare), and NOT our official nameservers listed below:
ns1.fah-dc3-ds.com / ns2.fah-dc3-ds.com
ns7.fah-dc3-ds.com / ns8.fah-dc3-ds.com
You must manually update all A records to point to the new server IP immediately so your websites resolve correctly on the new server:
* New Server IP Address: 104.37.191.2
Legacy Server Decommissioning:
Please note that the legacy server (crispr) will officially go offline on 1AM MST May 23rd.
We appreciate your continued patience and cooperation as we wrap up this critical infrastructure upgrade to provide you with a faster, more secure hosting environment!
Update on 18 May 2026 21:50:10 (UTC-06:00)
UPDATE: Final Phase of Migration & Post-Migration Verification
Announcement Body
Posted on May 18, 2026 at 9:40 PM MST
We are now in the final stretch of our server migration.
Current Progress:
Our team is actively working one-on-one with the last few remaining customers to finalize the transfer of their cPanel accounts from the legacy server (crispr) to the new high-performance node (dragon).
Next Steps & Quality Assurance:
As soon as the final data transfers are complete, we will begin a comprehensive analysis of each individual cPanel account. We will be thoroughly reviewing server logs to ensure there are no critical errors on the transfer logs and that all websites and services are functioning perfectly on the new hardware.
Legacy Server Decommissioning:
Please note that the legacy server (crispr) will officially go offline on 1AM MST May 23rd.
We appreciate your continued patience and cooperation as we wrap up this critical infrastructure upgrade to provide you with a faster, more secure hosting environment!
UPDATE: Final Phase of Migration & Post-Migration Verification
Announcement Body
Posted on May 18, 2026 at 9:40 PM MST
We are now in the final stretch of our server migration.
Current Progress:
Our team is actively working one-on-one with the last few remaining customers to finalize the transfer of their cPanel accounts from the legacy server (crispr) to the new high-performance node (dragon).
Next Steps & Quality Assurance:
As soon as the final data transfers are complete, we will begin a comprehensive analysis of each individual cPanel account. We will be thoroughly reviewing server logs to ensure there are no critical errors on the transfer logs and that all websites and services are functioning perfectly on the new hardware.
Legacy Server Decommissioning:
Please note that the legacy server (crispr) will officially go offline on 1AM MST May 23rd.
We appreciate your continued patience and cooperation as we wrap up this critical infrastructure upgrade to provide you with a faster, more secure hosting environment!
Update on 18 May 2026 06:51:00 (UTC-06:00)
Update: Migration 95% Complete & Maintenance Window Extended
Posted on May 18, 2026 at 6:48 AM MST
We are entering the final stages of our server migration.
Current Progress: Approximately 95% of all cPanel accounts have been successfully transferred from the legacy server (crispr) to the new high-performance node (dragon).
Maintenance Window Extension: To ensure the remaining accounts are migrated safely and with complete data integrity, we are extending the maintenance window.
What this means for you:
If your account is part of the remaining 5%, you may still experience downtime or slower performance as your specific transfer completes. Our team continues to monitor the process closely.
Thank you for your ongoing patience as we finalize this upgrade!
Update: Migration 95% Complete & Maintenance Window Extended
Posted on May 18, 2026 at 6:48 AM MST
We are entering the final stages of our server migration.
Current Progress: Approximately 95% of all cPanel accounts have been successfully transferred from the legacy server (crispr) to the new high-performance node (dragon).
Maintenance Window Extension: To ensure the remaining accounts are migrated safely and with complete data integrity, we are extending the maintenance window.
What this means for you:
If your account is part of the remaining 5%, you may still experience downtime or slower performance as your specific transfer completes. Our team continues to monitor the process closely.
Thank you for your ongoing patience as we finalize this upgrade!
In progress on 18 May 2026 00:34:13 (UTC-06:00)
Update: Migration Initiated
Posted on May 18, 2026 at 12:32 AM MST
We have officially initiated the transfer process for all cPanel accounts from the legacy server (crispr.fah-dc3-ds.com) to our new high-performance node (dragon.fah-dc3-ds.com).
Current Status & What to Expect:
Performance Impact: Users hosted on the old server (crispr) may experience slow performance or resource constraints while active data transfers are underway.
Potential Downtime: Individual cPanel accounts may experience brief or intermittent downtime during the final stages of their specific transfer to the new node (dragon).
Our team is monitoring the migration closely to ensure everything proceeds as smoothly as possible. Thank you for your patience as we complete this upgrade.
Note during this time migration tickets may take longer to process as a result of this large scale migration.
Update: Migration Initiated
Posted on May 18, 2026 at 12:32 AM MST
We have officially initiated the transfer process for all cPanel accounts from the legacy server (crispr.fah-dc3-ds.com) to our new high-performance node (dragon.fah-dc3-ds.com).
Current Status & What to Expect:
Performance Impact: Users hosted on the old server (crispr) may experience slow performance or resource constraints while active data transfers are underway.
Potential Downtime: Individual cPanel accounts may experience brief or intermittent downtime during the final stages of their specific transfer to the new node (dragon).
Our team is monitoring the migration closely to ensure everything proceeds as smoothly as possible. Thank you for your patience as we complete this upgrade.
Note during this time migration tickets may take longer to process as a result of this large scale migration.
Scheduled on 12 May 2026 14:53:55 (UTC-06:00)
We are performing a mandatory migration of all accounts on our legacy node, crispr.fah-dc3-ds.com, to our new high-performance node: dragon.fah-dc3-ds.com.
Why are we doing this?
Performance: The dragon node provides significantly more stability and power.
Security: We are phasing out older operating systems for a more secure environment.
Free Upgrade: This move includes a performance boost at no additional cost.
Maintenance Window:
Date: May 18th, 2026
Time: 1:00 AM – 7:00 AM MST (Denver, Colorado)
Impact: You may experience intermittent or full downtime during this 6-hour downtime window as cPanels are transferred.
Action Required:
Standard Nameservers: No action is required.
Private/Custom Nameservers: You must update your IPs to
If you wish to migrate early, please reply to our recent email or open a support ticket.
We are performing a mandatory migration of all accounts on our legacy node, crispr.fah-dc3-ds.com, to our new high-performance node: dragon.fah-dc3-ds.com.
Why are we doing this?
Performance: The dragon node provides significantly more stability and power.
Security: We are phasing out older operating systems for a more secure environment.
Free Upgrade: This move includes a performance boost at no additional cost.
Maintenance Window:
Date: May 18th, 2026
Time: 1:00 AM – 7:00 AM MST (Denver, Colorado)
Impact: You may experience intermittent or full downtime during this 6-hour downtime window as cPanels are transferred.
Action Required:
Standard Nameservers: No action is required.
Private/Custom Nameservers: You must update your IPs to
104.37.191.2 and 104.37.191.3. Please check your client area tickets for coordination with our agents.If you wish to migrate early, please reply to our recent email or open a support ticket.
Critical Linux Kernel Security Maintenance (CVE-2026-46333) on 16 May 2026 14:52:30 (UTC-06:00)
Identified
Investigating:
Right on the heels of the recent Fragnesia patching, a new Linux kernel ptrace exit-race vulnerability (CVE-2026-46333) has been publicly disclosed. This flaw could theoretically allow a local unprivileged user to read root-owned secrets (such as SSH host private keys or shadow password databases).
Current Status & Defense-in-Depth:
Our security posture severely limits the blast radius of this vulnerability due to our core infrastructure choices:
1. CageFS Protection Active: Because all of our shared hosting environments utilize CageFS, the targeted system binaries (/usr/bin/chage and ssh-keysign) are entirely absent from the caged filesystem view. End-users cannot reach or execute these binaries, neutralizing the known public exploit path out of the box.
Imunify360 Monitoring: Our active Imunify360 security layers are monitoring process behavior for any anomalous ptrace attachment attempts.
KernelCare Livepatches: The KernelCare team has already completed their patch analysis and the automated rebootless livepatches are currently rolling through the build and deployment pipeline.
Next Steps:
We are actively auditing all nodes and staging the deployment of the KernelCare livepatch (kcarectl --update --prefix test) as it clears validation. This security maintenance will be performed entirely in the background with zero service disruption or downtime to cPanel, LiteSpeed, or network operations.
Further updates will be posted here as the patches finish rolling out.
Investigating:
Right on the heels of the recent Fragnesia patching, a new Linux kernel ptrace exit-race vulnerability (CVE-2026-46333) has been publicly disclosed. This flaw could theoretically allow a local unprivileged user to read root-owned secrets (such as SSH host private keys or shadow password databases).
Current Status & Defense-in-Depth:
Our security posture severely limits the blast radius of this vulnerability due to our core infrastructure choices:
1. CageFS Protection Active: Because all of our shared hosting environments utilize CageFS, the targeted system binaries (/usr/bin/chage and ssh-keysign) are entirely absent from the caged filesystem view. End-users cannot reach or execute these binaries, neutralizing the known public exploit path out of the box.
Imunify360 Monitoring: Our active Imunify360 security layers are monitoring process behavior for any anomalous ptrace attachment attempts.
KernelCare Livepatches: The KernelCare team has already completed their patch analysis and the automated rebootless livepatches are currently rolling through the build and deployment pipeline.
Next Steps:
We are actively auditing all nodes and staging the deployment of the KernelCare livepatch (kcarectl --update --prefix test) as it clears validation. This security maintenance will be performed entirely in the background with zero service disruption or downtime to cPanel, LiteSpeed, or network operations.
Further updates will be posted here as the patches finish rolling out.
URGENT: Critical Linux Kernel Security Maintenance (Fragnesia) on 13 May 2026 15:13:54 (UTC-06:00)
Resolved on 16 May 2026 14:40:15 (UTC-06:00)
Incident Update — Resolved
We have successfully completed livepatching across our entire infrastructure. All shared hosting nodes and production fleets are now 100% secured against the Fragnesia vulnerability (CVE-2026-46300).
Final Actions Taken:
KernelCare Livepatches Applied: All servers have successfully pulled and applied the latest secure kernel binaries.
Temporary Mitigations Removed: Because our kernels are natively protected, the temporary module-blocking configuration (dirtyfrag.conf) has been safely removed.
Page Caches Flushed: We have completed a final purge of the system page caches across all nodes to guarantee complete system binary integrity.
As promised, this security maintenance was completed entirely via rebootless patching, resulting in zero downtime for any of our client sites, databases, or mail services. No further action is required from our managed hosting clients.
Incident Update — Resolved
We have successfully completed livepatching across our entire infrastructure. All shared hosting nodes and production fleets are now 100% secured against the Fragnesia vulnerability (CVE-2026-46300).
Final Actions Taken:
KernelCare Livepatches Applied: All servers have successfully pulled and applied the latest secure kernel binaries.
Temporary Mitigations Removed: Because our kernels are natively protected, the temporary module-blocking configuration (dirtyfrag.conf) has been safely removed.
Page Caches Flushed: We have completed a final purge of the system page caches across all nodes to guarantee complete system binary integrity.
As promised, this security maintenance was completed entirely via rebootless patching, resulting in zero downtime for any of our client sites, databases, or mail services. No further action is required from our managed hosting clients.
In progress on 14 May 2026 08:40:32 (UTC-06:00)
Update
We are patching all nodes of this new Linux kernel CVE. No downtime is expected as we do reboot less patching. Once we are finished we will update once again.
Update
We are patching all nodes of this new Linux kernel CVE. No downtime is expected as we do reboot less patching. Once we are finished we will update once again.
Identified on 13 May 2026 15:13:54 (UTC-06:00)
Incident Description:
A new critical Linux kernel vulnerability, Fragnesia (CVE-2026-46300), has been identified. This is a Local Privilege Escalation (LPE) flaw that could allow an unprivileged user to gain root access.
Action Taken:
We are taking immediate proactive steps to secure all shared hosting nodes:
Livepatching: We are deploying immediate fixes via KernelCare across our entire fleet to protect the kernel without requiring server reboots.
Proactive Mitigation: We have temporarily disabled affected kernel modules (esp4/esp6) to close the vulnerability path.
sudo sh -c "printf 'install esp4 /bin/false\ninstall esp6 /bin/false\ninstall rxrpc /bin/false\n' > /etc/modprobe.d/dirtyfrag.conf; rmmod esp4 esp6 rxrpc 2>/dev/null; true"
* Cache Clearing: We are flushing the system page cache to ensure binary integrity.
sudo sh -c "echo 3 > /proc/sys/vm/drop_caches"
We recommend clients that have cPanel or shared hosting servers not under our fully managed support to do the same. Customers running on our cPanel web hosting, WHM reseller or agency hosting plans are already patched.
Impact:
There is no expected downtime for websites or email services. Standard cPanel/LiteSpeed operations remain unaffected.
Reference: Detailed technical information is available via the [CloudLinux Security Advisory](https://blog.cloudlinux.com/fragnesia-mitigation-and-kernel-update).
Incident Description:
A new critical Linux kernel vulnerability, Fragnesia (CVE-2026-46300), has been identified. This is a Local Privilege Escalation (LPE) flaw that could allow an unprivileged user to gain root access.
Action Taken:
We are taking immediate proactive steps to secure all shared hosting nodes:
Livepatching: We are deploying immediate fixes via KernelCare across our entire fleet to protect the kernel without requiring server reboots.
Proactive Mitigation: We have temporarily disabled affected kernel modules (esp4/esp6) to close the vulnerability path.
sudo sh -c "printf 'install esp4 /bin/false\ninstall esp6 /bin/false\ninstall rxrpc /bin/false\n' > /etc/modprobe.d/dirtyfrag.conf; rmmod esp4 esp6 rxrpc 2>/dev/null; true"
* Cache Clearing: We are flushing the system page cache to ensure binary integrity.
sudo sh -c "echo 3 > /proc/sys/vm/drop_caches"
We recommend clients that have cPanel or shared hosting servers not under our fully managed support to do the same. Customers running on our cPanel web hosting, WHM reseller or agency hosting plans are already patched.
Impact:
There is no expected downtime for websites or email services. Standard cPanel/LiteSpeed operations remain unaffected.
Reference: Detailed technical information is available via the [CloudLinux Security Advisory](https://blog.cloudlinux.com/fragnesia-mitigation-and-kernel-update).
Security Maintenance for Client Area Dashboard on 13 May 2026 09:11:51 (UTC-06:00)
Resolved on 14 May 2026 08:41:46 (UTC-06:00)
Update
We have fully patched our client area dashboard. All systems are working normally.
Update
We have fully patched our client area dashboard. All systems are working normally.
Monitoring on 13 May 2026 12:32:28 (UTC-06:00)
We have updated our client area dashboard. If you have any issues please let us know.
We will continue to monitor this for some time and run a few more updates. All client area access has been restored.
We have updated our client area dashboard. If you have any issues please let us know.
We will continue to monitor this for some time and run a few more updates. All client area access has been restored.
Investigating on 13 May 2026 09:11:51 (UTC-06:00)
We are performing an emergency maintenance window to apply a Targeted Security Release from our billing software.
During this time you may experience downtime while we apply our emergency fixes.
We will update you as more information comes in.
We are performing an emergency maintenance window to apply a Targeted Security Release from our billing software.
During this time you may experience downtime while we apply our emergency fixes.
We will update you as more information comes in.
URGENT: cPanel Security Patch Maintenance (May 13) on 12 May 2026 22:51:52 (UTC-06:00)
Resolved on 13 May 2026 12:30:28 (UTC-06:00)
All infrastructure nodes have been successfully updated to a verified safe version (11.134.0.26). All systems are now protected against the recently identified CVEs. No further downtime or impact is expected.
All infrastructure nodes have been successfully updated to a verified safe version (11.134.0.26). All systems are now protected against the recently identified CVEs. No further downtime or impact is expected.
In progress on 13 May 2026 11:50:16 (UTC-06:00)
The patch has been released and we are updating all nodes now. As soon as the servers have been updated we will release another update on our status page.
The patch has been released and we are updating all nodes now. As soon as the servers have been updated we will release another update on our status page.
Investigating on 12 May 2026 22:51:52 (UTC-06:00)
We are performing an emergency maintenance window to apply a Targeted Security Release from cPanel across all hosting nodes.
Why is this happening?
A series of high-severity vulnerabilities (including CVE-2026-29205, CVE-2026-29206 , CVE-2026-32991 , CVE-2026-32992 , CVE-2026-32993) have been identified. To ensure the integrity of your data and server security, we are applying these patches immediately upon release.
Maintenance Window:
Date: Wednesday, May 13, 2026
Time: 11:15 AM – 12:00 PM MST (Denver, Colorado)
Expected Impact:
You may experience brief intermittent connectivity issues to the cPanel/WHM interface and mail services while the binaries are restarted. Websites and database services are expected to remain online during this time.
No action is required on your part. We appreciate your patience as we keep our infrastructure secure.
We are performing an emergency maintenance window to apply a Targeted Security Release from cPanel across all hosting nodes.
Why is this happening?
A series of high-severity vulnerabilities (including CVE-2026-29205, CVE-2026-29206 , CVE-2026-32991 , CVE-2026-32992 , CVE-2026-32993) have been identified. To ensure the integrity of your data and server security, we are applying these patches immediately upon release.
Maintenance Window:
Date: Wednesday, May 13, 2026
Time: 11:15 AM – 12:00 PM MST (Denver, Colorado)
Expected Impact:
You may experience brief intermittent connectivity issues to the cPanel/WHM interface and mail services while the binaries are restarted. Websites and database services are expected to remain online during this time.
No action is required on your part. We appreciate your patience as we keep our infrastructure secure.
Critical Security Advisory: Linux Kernel & cPanel Patches on 7 May 2026 23:29:42 (UTC-06:00)
Resolved on 9 May 2026 21:22:12 (UTC-06:00)
Fleet-wide security maintenance is now Complete.
Kernel Status (Dirty Frag): We have successfully applied the KernelCare livepatches across all remaining nodes. All systems are now confirmed secure against CVE-2026-43284 and CVE-2026-43500.
cPanel/WHM: Verified at safe versions across the entire infrastructure.
Fleet-wide security maintenance is now Complete.
Kernel Status (Dirty Frag): We have successfully applied the KernelCare livepatches across all remaining nodes. All systems are now confirmed secure against CVE-2026-43284 and CVE-2026-43500.
cPanel/WHM: Verified at safe versions across the entire infrastructure.
Update on 8 May 2026 10:31:33 (UTC-06:00)
UPDATE [May 08, 10:30 AM MST]:
We have successfully completed the fleet-wide deployment of the security patches for CVE-2026-29201, CVE-2026-29202, and CVE-2026-29203.
cPanel/WHM Status: All nodes (Crispr, Hyperion, Atlas, Prometheus) are now verified at a safe version and are fully patched.
Kernel Status (Dirty Frag): Our team is still actively working on the Dirty Frag vulnerability. We are awaiting the final release of the KernelCare livepatches from CloudLinux. In the meantime, Imunify360 Active Shielding remains in place to mitigate potential exploits.
Performance: All services remain online; no downtime was required for these updates.
We will provide another update as soon as the kernel livepatches are applied.
UPDATE [May 08, 10:30 AM MST]:
We have successfully completed the fleet-wide deployment of the security patches for CVE-2026-29201, CVE-2026-29202, and CVE-2026-29203.
cPanel/WHM Status: All nodes (Crispr, Hyperion, Atlas, Prometheus) are now verified at a safe version and are fully patched.
Kernel Status (Dirty Frag): Our team is still actively working on the Dirty Frag vulnerability. We are awaiting the final release of the KernelCare livepatches from CloudLinux. In the meantime, Imunify360 Active Shielding remains in place to mitigate potential exploits.
Performance: All services remain online; no downtime was required for these updates.
We will provide another update as soon as the kernel livepatches are applied.
Identified on 8 May 2026 01:01:25 (UTC-06:00)
UPDATE:
We are continuing to track the DirtyFrag Linux kernel vulnerability and the recent cPanel & WHM security advisories (CVE-2026-29201, 2026-29202, and 2026-2903).
Our Integrated Defense Strategy:
Because our infrastructure utilizes Imunify 360 and KernelCare, our mitigation path is more advanced than traditional hosting environments:
Active Shielding (Imunify 360): Think of this as our immediate frontline defense. Imunify 360 uses a Proactive Defense module and WAF rules that are already identifying and dropping high-risk fragmented network packets associated with DirtyFrag. This effectively stops the exploit at the "front door" before it can ever reach the kernel.
Zero-Downtime Patching (KernelCare): While the shield is up, we still require a permanent "cure" at the kernel level. As soon as vendor patches are finalized, KernelCare allows us to deploy them across all nodes without requiring a server reboot.
Automated Deployment: Once the cPanel and OS binary updates are verified, our automated systems will propagate them across the entire fleet to ensure 100% long-term compliance.
What this means for you:*
There is no action required on your part. Your websites remain online and protected by our active shielding. We are simply waiting for the final "green light" from the developers to push the permanent code fixes through our automated pipelines.
We will provide a final update once the patching cycle is complete across the entire fleet.
UPDATE:
We are continuing to track the DirtyFrag Linux kernel vulnerability and the recent cPanel & WHM security advisories (CVE-2026-29201, 2026-29202, and 2026-2903).
Our Integrated Defense Strategy:
Because our infrastructure utilizes Imunify 360 and KernelCare, our mitigation path is more advanced than traditional hosting environments:
Active Shielding (Imunify 360): Think of this as our immediate frontline defense. Imunify 360 uses a Proactive Defense module and WAF rules that are already identifying and dropping high-risk fragmented network packets associated with DirtyFrag. This effectively stops the exploit at the "front door" before it can ever reach the kernel.
Zero-Downtime Patching (KernelCare): While the shield is up, we still require a permanent "cure" at the kernel level. As soon as vendor patches are finalized, KernelCare allows us to deploy them across all nodes without requiring a server reboot.
Automated Deployment: Once the cPanel and OS binary updates are verified, our automated systems will propagate them across the entire fleet to ensure 100% long-term compliance.
What this means for you:*
There is no action required on your part. Your websites remain online and protected by our active shielding. We are simply waiting for the final "green light" from the developers to push the permanent code fixes through our automated pipelines.
We will provide a final update once the patching cycle is complete across the entire fleet.
Investigating on 7 May 2026 23:29:42 (UTC-06:00)
Web Hosting, Reseller, and Enterprise Managed Nodes
We are currently tracking and responding to a newly identified Linux kernel vulnerability known as "DirtyFrag." This flaw exists within specific network modules and could potentially allow for unauthorized memory manipulation via specially crafted network packets.
Simultaneously, our security team is addressing three newly reported vulnerabilities within the cPanel & WHM software stack: CVE-2026-29201, CVE-2026-29202, and CVE-2026-2903.
Our Action Plan:
DirtyFrag Mitigation: We are actively monitoring for the release of stable kernel patches across our supported distributions (AlmaLinux, CloudLinux). In the interim, we are adjusting firewall parameters to drop high-risk fragmented packets where applicable.
cPanel Security: Our automated patching system is being prepared to push the latest cPanel security binaries as soon as they are verified for our environment.
Zero-Downtime Goal: As always, we will utilize KernelCare and live-patching technologies to minimize or eliminate the need for server reboots during this maintenance.
Customer Impact: No immediate action is required from your side. We are handling the patching at the infrastructure level. You may notice brief service restarts for specific cPanel daemons as updates are applied.
We are committed to the integrity of your data and will provide further updates as the deployment progresses.
Web Hosting, Reseller, and Enterprise Managed Nodes
We are currently tracking and responding to a newly identified Linux kernel vulnerability known as "DirtyFrag." This flaw exists within specific network modules and could potentially allow for unauthorized memory manipulation via specially crafted network packets.
Simultaneously, our security team is addressing three newly reported vulnerabilities within the cPanel & WHM software stack: CVE-2026-29201, CVE-2026-29202, and CVE-2026-2903.
Our Action Plan:
DirtyFrag Mitigation: We are actively monitoring for the release of stable kernel patches across our supported distributions (AlmaLinux, CloudLinux). In the interim, we are adjusting firewall parameters to drop high-risk fragmented packets where applicable.
cPanel Security: Our automated patching system is being prepared to push the latest cPanel security binaries as soon as they are verified for our environment.
Zero-Downtime Goal: As always, we will utilize KernelCare and live-patching technologies to minimize or eliminate the need for server reboots during this maintenance.
Customer Impact: No immediate action is required from your side. We are handling the patching at the infrastructure level. You may notice brief service restarts for specific cPanel daemons as updates are applied.
We are committed to the integrity of your data and will provide further updates as the deployment progresses.
Performance Alert: Increased CPU Load Detected on crispr.fah-dc3-ds.com on 7 May 2026 18:39:07 (UTC-06:00)
Resolved on 7 May 2026 23:05:12 (UTC-06:00)
RESOLVED: Monitoring has been completed, and Node 01: Crispr is confirmed to be stable and in good health. Performance metrics have remained within normal ranges, and all services are fully operational. We appreciate your patience while we worked to resolve this load spike.
RESOLVED: Monitoring has been completed, and Node 01: Crispr is confirmed to be stable and in good health. Performance metrics have remained within normal ranges, and all services are fully operational. We appreciate your patience while we worked to resolve this load spike.
Monitoring on 7 May 2026 18:52:20 (UTC-06:00)
UPDATE: The server load on Node 01: Crispr has stabilized and returned to normal operating parameters. We have successfully mitigated the source of the high CPU usage and will continue to monitor the node closely to ensure sustained performance. All services are currently fully operational.
UPDATE: The server load on Node 01: Crispr has stabilized and returned to normal operating parameters. We have successfully mitigated the source of the high CPU usage and will continue to monitor the node closely to ensure sustained performance. All services are currently fully operational.
In progress on 7 May 2026 18:43:06 (UTC-06:00)
UPDATE:
We have identified a specific account on the Node 01: Crispr server causing excessive resource usage. We have implemented temporary resource throttling for the affected account to restore stability to the rest of the node. Load averages are currently returning to normal levels, and we are monitoring the situation closely.
UPDATE:
We have identified a specific account on the Node 01: Crispr server causing excessive resource usage. We have implemented temporary resource throttling for the affected account to restore stability to the rest of the node. Load averages are currently returning to normal levels, and we are monitoring the situation closely.
Identified on 7 May 2026 18:39:07 (UTC-06:00)
We have detected an unusual spike in CPU load on the Node 01: Crispr server. Our technical team is actively investigating the cause and working to stabilize performance. You may experience intermittent slowness while this is being addressed.
We will provide further updates as the situation evolves.
We have detected an unusual spike in CPU load on the Node 01: Crispr server. Our technical team is actively investigating the cause and working to stabilize performance. You may experience intermittent slowness while this is being addressed.
We will provide further updates as the situation evolves.
Temporary Suspension of Shell Access to all customers on 30 Apr 2026 18:49:59 (UTC-06:00)
Resolved on 1 May 2026 20:55:36 (UTC-06:00)
We have successfully applied and verified the security patches for CVE-2026-31431 across all hosting nodes.
Access Update: Standard SSH and shell-based access have been fully re-enabled for all users.
All services remained operational during this window, and no reboots were required. We have confirmed that all kernels are now 100% secure against the "Copy Fail" vulnerability. Thank you for your patience while we prioritized this critical maintenance.
We have successfully applied and verified the security patches for CVE-2026-31431 across all hosting nodes.
Access Update: Standard SSH and shell-based access have been fully re-enabled for all users.
All services remained operational during this window, and no reboots were required. We have confirmed that all kernels are now 100% secure against the "Copy Fail" vulnerability. Thank you for your patience while we prioritized this critical maintenance.
Identified on 30 Apr 2026 18:49:59 (UTC-06:00)
We have temporarily disabled all SSH and shell-based access across our hosting nodes as a precautionary measure in response to a recently identified critical Linux kernel security vulnerability.
At this time:
All website, email, and hosting services remain fully operational
Only SSH and shell access are affected
This action has been taken out of an abundance of caution to further reduce any potential risk while upstream patches are being finalized and fully verified.
Our team is actively monitoring the situation and will restore shell access once we have confirmed that all systems are fully secured.
We will continue to provide updates as new information becomes available.
Thank you for your understanding.
We have temporarily disabled all SSH and shell-based access across our hosting nodes as a precautionary measure in response to a recently identified critical Linux kernel security vulnerability.
At this time:
All website, email, and hosting services remain fully operational
Only SSH and shell access are affected
This action has been taken out of an abundance of caution to further reduce any potential risk while upstream patches are being finalized and fully verified.
Our team is actively monitoring the situation and will restore shell access once we have confirmed that all systems are fully secured.
We will continue to provide updates as new information becomes available.
Thank you for your understanding.
Emergency Security Maintenance on 30 Apr 2026 14:08:21 (UTC-06:00)
Resolved on 30 Apr 2026 18:48:53 (UTC-06:00)
Update:
Core systems are fully operational.
Update:
Core systems are fully operational.
Update on 30 Apr 2026 17:14:14 (UTC-06:00)
Update:
Fusionarchosting.com and the client area have been restored.
Update:
Fusionarchosting.com and the client area have been restored.
Update on 30 Apr 2026 16:03:42 (UTC-06:00)
Update:
We are aware of the main Fusionarchosting.com website being down. In the meantime if you need assistance please contact us at this link for live chat:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update:
We are aware of the main Fusionarchosting.com website being down. In the meantime if you need assistance please contact us at this link for live chat:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Identified on 30 Apr 2026 14:08:21 (UTC-06:00)
We are applying proactive kernel-level security updates across all hosting nodes.
Short service interruptions may occur during this window.
We are applying proactive kernel-level security updates across all hosting nodes.
Short service interruptions may occur during this window.
cPanel Access Issues on cPanel, WHM, and Webmail Panels on 28 Apr 2026 17:54:38 (UTC-06:00)
Update on 30 Apr 2026 12:19:13 (UTC-06:00)
Update
Network upstream partners have unblocked the ports. All nodes are online.
Update
Network upstream partners have unblocked the ports. All nodes are online.
Update on 29 Apr 2026 07:28:44 (UTC-06:00)
Update
While we await our upstream network partners to lift the global port restrictions, we have implemented a custom access patch for our customers under the crispr server. You can now access your management panels via the following secure URLs, which bypass the currently blocked ports:
cPanel:
https://cpanel.crispr.fah-dc3-ds.com/
Webmail:
https://webmail.crispr.fah-dc3-ds.com/
WHM:
https://whm.crispr.fah-dc3-ds.com/
We are continuing to monitor the situation with our network partners and will restore standard access as soon as the port blocks are released. If you encounter any issues with these links, please reach out to our support team.
Update
While we await our upstream network partners to lift the global port restrictions, we have implemented a custom access patch for our customers under the crispr server. You can now access your management panels via the following secure URLs, which bypass the currently blocked ports:
cPanel:
https://cpanel.crispr.fah-dc3-ds.com/
Webmail:
https://webmail.crispr.fah-dc3-ds.com/
WHM:
https://whm.crispr.fah-dc3-ds.com/
We are continuing to monitor the situation with our network partners and will restore standard access as soon as the port blocks are released. If you encounter any issues with these links, please reach out to our support team.
Update on 28 Apr 2026 18:35:05 (UTC-06:00)
Update
We have successfully completed emergency patching across our entire infrastructure. All Fusion Arc Hosting nodes are now running the secured version of cPanel/WHM (134.0.20 or above).
Access Restoration:
Restored: Full access to cPanel, WHM, and Webmail has been restored for the majority of our network.
Pending [Crispr.fah-dc3-ds.com]: While the Crispr node itself is fully patched and secure, our Data Center partner is still maintaining a network-level block on this specific segment and server rack.
What this means for Crispr clients:
You will continue to see "Connection Timed Out" errors when trying to reach ports 2083 (cPanel), 2087 (WHM), and 2096 (Webmail). We are in active communication with the partner NOC to have this final block removed as soon as possible.
Important: All websites, databases, and standard email services on the Crispr node remain fully operational and online.
We will provide the final "All Clear" once the data center and network partner releases the port blocks for this remaining node.
Update
We have successfully completed emergency patching across our entire infrastructure. All Fusion Arc Hosting nodes are now running the secured version of cPanel/WHM (134.0.20 or above).
Access Restoration:
Restored: Full access to cPanel, WHM, and Webmail has been restored for the majority of our network.
Pending [Crispr.fah-dc3-ds.com]: While the Crispr node itself is fully patched and secure, our Data Center partner is still maintaining a network-level block on this specific segment and server rack.
What this means for Crispr clients:
You will continue to see "Connection Timed Out" errors when trying to reach ports 2083 (cPanel), 2087 (WHM), and 2096 (Webmail). We are in active communication with the partner NOC to have this final block removed as soon as possible.
Important: All websites, databases, and standard email services on the Crispr node remain fully operational and online.
We will provide the final "All Clear" once the data center and network partner releases the port blocks for this remaining node.
Identified on 28 Apr 2026 17:54:38 (UTC-06:00)
We are currently responding to a critical authentication vulnerability affecting all versions of cPanel & WHM. This is a high-priority security event, and our team is taking immediate action to secure our infrastructure.
Our Response
Emergency Patching: We have initiated a fleet-wide update across all Fusion Arc nodes.
Proactive Mitigation: All remaining nodes are being patched as an immediate priority.
Access Restrictions
To ensure total environment safety, our NOC team has implemented temporary network-level blocks on all cPanel-related ports to prevent unauthorized exploit attempts.
Affected Ports: 2083 (cPanel), 2087 (WHM), 2096 (Webmail).
Access: Control panels and Webmail will remain inaccessible via web browsers until these blocks are lifted by our NOC.
Service Impact
Websites: ONLINE. No impact to live websites, applications, or databases.
Email: ACTIVE. Mail delivery is functioning normally. Please use local mail clients (Outlook, Apple Mail, mobile devices) to access your mail, as Webmail is temporarily restricted.
Next Steps
We are monitoring the patching progress closely. Full access will be restored the moment the network-wide blocks are lifted and all environments are confirmed secure.
We are currently responding to a critical authentication vulnerability affecting all versions of cPanel & WHM. This is a high-priority security event, and our team is taking immediate action to secure our infrastructure.
Our Response
Emergency Patching: We have initiated a fleet-wide update across all Fusion Arc nodes.
Proactive Mitigation: All remaining nodes are being patched as an immediate priority.
Access Restrictions
To ensure total environment safety, our NOC team has implemented temporary network-level blocks on all cPanel-related ports to prevent unauthorized exploit attempts.
Affected Ports: 2083 (cPanel), 2087 (WHM), 2096 (Webmail).
Access: Control panels and Webmail will remain inaccessible via web browsers until these blocks are lifted by our NOC.
Service Impact
Websites: ONLINE. No impact to live websites, applications, or databases.
Email: ACTIVE. Mail delivery is functioning normally. Please use local mail clients (Outlook, Apple Mail, mobile devices) to access your mail, as Webmail is temporarily restricted.
Next Steps
We are monitoring the patching progress closely. Full access will be restored the moment the network-wide blocks are lifted and all environments are confirmed secure.
Emergency Maintenance: Live Chat System on 15 Apr 2026 14:04:29 (UTC-06:00)
Scheduled on 23 Apr 2026 05:09:30 (UTC-06:00)
We will be performing scheduled maintenance on our Live Chat System to improve service stability.
Date: April 23, 2026
Window: 7:00 AM – 8:00 PM MST
Impact: The live chat service may be intermittently unavailable or completely offline during this period.
If you need urgent assistance while the chat is down, please open a support ticket through the Client Area or at support@fusionarchosting.com, and our team will assist you as soon as possible. We apologize for any inconvenience.
We will be performing scheduled maintenance on our Live Chat System to improve service stability.
Date: April 23, 2026
Window: 7:00 AM – 8:00 PM MST
Impact: The live chat service may be intermittently unavailable or completely offline during this period.
If you need urgent assistance while the chat is down, please open a support ticket through the Client Area or at support@fusionarchosting.com, and our team will assist you as soon as possible. We apologize for any inconvenience.
Completed on 15 Apr 2026 18:26:55 (UTC-06:00)
The emergency maintenance on our live chat infrastructure has been successfully completed, and all systems are back online.
Our team is now available for live assistance. Thank you for your patience while we worked to improve the stability of our support tools!
The emergency maintenance on our live chat infrastructure has been successfully completed, and all systems are back online.
Our team is now available for live assistance. Thank you for your patience while we worked to improve the stability of our support tools!
In progress on 15 Apr 2026 14:04:29 (UTC-06:00)
We are currently performing emergency maintenance on our live chat infrastructure to improve stability.
During this window, the Live Chat system may be intermittently offline or unavailable. If you need immediate assistance while the chat is down, our team is standing by and available via email at support@fusionarchosting.com or a support ticket request.
We apologize for the inconvenience and appreciate your patience as we work to restore full service.
We are currently performing emergency maintenance on our live chat infrastructure to improve stability.
During this window, the Live Chat system may be intermittently offline or unavailable. If you need immediate assistance while the chat is down, our team is standing by and available via email at support@fusionarchosting.com or a support ticket request.
We apologize for the inconvenience and appreciate your patience as we work to restore full service.
Planned Maintenance Notice: Live Chat on 11 Apr 2026 08:29:28 (UTC-06:00)
Update on 14 Apr 2026 00:15:02 (UTC-06:00)
Updates are complete. Live chat is back online.
Updates are complete. Live chat is back online.
Update on 12 Apr 2026 10:16:53 (UTC-06:00)
We will be conducting Live Chat maintenance throughout the day today on 4-11-26 and 4-12-26. During this window, our real-time support will be temporarily unavailable as we perform necessary updates to the system.
If you need immediate assistance or have any questions, please don't hesitate to reach out to our team via email at:
support@fusionarchosting.com
Thank you for your patience while we improve our support infrastructure!
We will be conducting Live Chat maintenance throughout the day today on 4-11-26 and 4-12-26. During this window, our real-time support will be temporarily unavailable as we perform necessary updates to the system.
If you need immediate assistance or have any questions, please don't hesitate to reach out to our team via email at:
support@fusionarchosting.com
Thank you for your patience while we improve our support infrastructure!
Scheduled on 11 Apr 2026 08:29:28 (UTC-06:00)
We will be conducting Live Chat maintenance throughout the day today. During this window, our real-time support will be temporarily unavailable as we perform necessary updates to the system.
If you need immediate assistance or have any questions, please don't hesitate to reach out to our team via email at:
support@fusionarchosting.com
Thank you for your patience while we improve our support infrastructure!
We will be conducting Live Chat maintenance throughout the day today. During this window, our real-time support will be temporarily unavailable as we perform necessary updates to the system.
If you need immediate assistance or have any questions, please don't hesitate to reach out to our team via email at:
support@fusionarchosting.com
Thank you for your patience while we improve our support infrastructure!
Emergency Hardware Maintenance - Node 01: Hyperion on 6 Apr 2026 12:56:22 (UTC-06:00)
Resolved on 7 Apr 2026 09:41:11 (UTC-06:00)
System has been returned to normal. No issues detected.
System has been returned to normal. No issues detected.
In progress on 6 Apr 2026 13:39:40 (UTC-06:00)
Connectivity to Node 01: Hyperion has been fully restored.
Datacenter maintenance to replace a faulty storage drive is complete. The server is currently performing a routine RAID resync to ensure full data redundancy; however, all main services are back online.
Thank you for your patience during this brief interruption.
Connectivity to Node 01: Hyperion has been fully restored.
Datacenter maintenance to replace a faulty storage drive is complete. The server is currently performing a routine RAID resync to ensure full data redundancy; however, all main services are back online.
Thank you for your patience during this brief interruption.
Identified on 6 Apr 2026 12:56:22 (UTC-06:00)
We are currently investigating a loss of connectivity on Node 01: Hyperion. Our team is working with the datacenter team to restore services as quickly as possible.
We will provide further updates as more information becomes available. Thank you for your patience.
We are currently investigating a loss of connectivity on Node 01: Hyperion. Our team is working with the datacenter team to restore services as quickly as possible.
We will provide further updates as more information becomes available. Thank you for your patience.
Scheduled Maintenance: Live Chat Offline on 30 Mar 2026 23:20:47 (UTC-06:00)
Completed on 31 Mar 2026 15:33:01 (UTC-06:00)
Scheduled Maintenance Window: Completed all support channels are back online.
Scheduled Maintenance Window: Completed all support channels are back online.
Scheduled on 30 Mar 2026 23:20:47 (UTC-06:00)
Scheduled Maintenance Window
Start: 10:00 AM Mountain Time Denver (MST)
End: 11:59 AM Mountain Time Denver (MST)
Impact: The Live Chat widget will be temporarily offline during this period. Please open a support ticket for urgent inquiries. You can also email us at support@fusionarchosting.com
Scheduled Maintenance Window
Start: 10:00 AM Mountain Time Denver (MST)
End: 11:59 AM Mountain Time Denver (MST)
Impact: The Live Chat widget will be temporarily offline during this period. Please open a support ticket for urgent inquiries. You can also email us at support@fusionarchosting.com
Investigating Server Performance Latency crispr.fah-dc3-ds.com on 20 Mar 2026 12:10:13 (UTC-06:00)
Resolved on 23 Mar 2026 11:53:01 (UTC-06:00)
Issue has been resolved
Issue has been resolved
Monitoring on 20 Mar 2026 12:20:52 (UTC-06:00)
The high load and latency issues on Node 01 (Crispr) have been addressed. We have successfully optimized system-level services and mitigated the resource-intensive processes that were impacting performance.
We will continue to monitor the node closely over the next few hours to ensure stability. Thank you for your patience while we resolved this.
The high load and latency issues on Node 01 (Crispr) have been addressed. We have successfully optimized system-level services and mitigated the resource-intensive processes that were impacting performance.
We will continue to monitor the node closely over the next few hours to ensure stability. Thank you for your patience while we resolved this.
Identified on 20 Mar 2026 12:10:13 (UTC-06:00)
We are currently investigating reports of intermittent slowness and high latency across Node 01 (Crispr). Our monitoring systems have flagged elevated CPU load and memory pressure.
What is happening:
Our team has identified several resource-intensive processes—specifically involving high-concurrency PHP tasks and database activity—that are currently impacting global server performance. This is leading to temporary "swapping," which may cause your websites or applications to load more slowly than usual or occasionally time out.
We will provide more updates as we find more details.
We are currently investigating reports of intermittent slowness and high latency across Node 01 (Crispr). Our monitoring systems have flagged elevated CPU load and memory pressure.
What is happening:
Our team has identified several resource-intensive processes—specifically involving high-concurrency PHP tasks and database activity—that are currently impacting global server performance. This is leading to temporary "swapping," which may cause your websites or applications to load more slowly than usual or occasionally time out.
We will provide more updates as we find more details.
Scheduled Maintenance: Live Chat System on 19 Mar 2026 10:55:24 (UTC-06:00)
Completed on 19 Mar 2026 13:25:14 (UTC-06:00)
We have completed our window. Live chat is back and available. Thank you!
We have completed our window. Live chat is back and available. Thank you!
Scheduled on 19 Mar 2026 10:55:24 (UTC-06:00)
We will be performing scheduled security maintenance on our Live Chat System today, March 19, 2026.
Window: 11:40 AM – 12:40 PM Mountain Standard Time
During this brief window, the live chat widget will be unavailable. Our team remains fully available to assist you via support tickets at support@fusionarchosting.com. We anticipate being back online immediately following the maintenance window. Thank you for your patience!
We will be performing scheduled security maintenance on our Live Chat System today, March 19, 2026.
Window: 11:40 AM – 12:40 PM Mountain Standard Time
During this brief window, the live chat widget will be unavailable. Our team remains fully available to assist you via support tickets at support@fusionarchosting.com. We anticipate being back online immediately following the maintenance window. Thank you for your patience!
Outage Detected for a few nameservers and crispr.fah-dc3-ds.com on 28 Feb 2026 00:41:42 (UTC-06:00)
Resolved on 5 Mar 2026 23:20:46 (UTC-06:00)
All systems are back online. We will continue to monitor this for some time to make sure all is in working condition.
All systems are back online. We will continue to monitor this for some time to make sure all is in working condition.
Monitoring on 28 Feb 2026 01:38:44 (UTC-06:00)
All systems are back online. We will continue to monitor this for some time to make sure all is in working condition.
All systems are back online. We will continue to monitor this for some time to make sure all is in working condition.
Update on 28 Feb 2026 00:46:19 (UTC-06:00)
All systems are back online. We will continue to monitor this for some time to make sure all is in working condition.
All systems are back online. We will continue to monitor this for some time to make sure all is in working condition.
Identified on 28 Feb 2026 00:41:42 (UTC-06:00)
NODE 01 Crispr.fah-dc3-ds.com Elevated CPU Usage on One Node on 2 Feb 2026 11:00:35 (UTC-06:00)
Resolved on 3 Feb 2026 12:08:58 (UTC-06:00)
Fully resolved all issues.
Fully resolved all issues.
Monitoring on 2 Feb 2026 11:46:07 (UTC-06:00)
Update: Node Stabilization in Progress
Mitigation steps have been applied, and we are seeing the affected node begin to stabilize with CPU utilization trending back toward normal levels.
Our engineering team will continue to closely monitor the node for a period of time to ensure performance remains consistent and no further corrective action is required. Some customers may continue to notice minor fluctuations while monitoring is ongoing.
There is no data loss, and services remain online.
Further updates will be provided if needed.
Update: Node Stabilization in Progress
Mitigation steps have been applied, and we are seeing the affected node begin to stabilize with CPU utilization trending back toward normal levels.
Our engineering team will continue to closely monitor the node for a period of time to ensure performance remains consistent and no further corrective action is required. Some customers may continue to notice minor fluctuations while monitoring is ongoing.
There is no data loss, and services remain online.
Further updates will be provided if needed.
Identified on 2 Feb 2026 11:00:35 (UTC-06:00)
We have detected elevated CPU utilization on one of our hosting nodes (crispr.fah-dc3-ds.com).
Our engineering team is actively investigating the source of the increased load and implementing corrective actions to ensure continued platform stability and performance. At this time, some customers hosted on this node may experience intermittent slowness while mitigation steps are applied.
There is no data loss and no network outage associated with this event.
We will continue monitoring the node closely and will provide updates as progress is made.
Thank you for your patience while we work through this.
We have detected elevated CPU utilization on one of our hosting nodes (crispr.fah-dc3-ds.com).
Our engineering team is actively investigating the source of the increased load and implementing corrective actions to ensure continued platform stability and performance. At this time, some customers hosted on this node may experience intermittent slowness while mitigation steps are applied.
There is no data loss and no network outage associated with this event.
We will continue monitoring the node closely and will provide updates as progress is made.
Thank you for your patience while we work through this.
Investigating Intermittent Backup Failures on 19 Feb 2026 21:51:52 (UTC-06:00)
Resolved on 27 Feb 2026 23:29:17 (UTC-06:00)
We are monitoring our systems. Currently all issues resolved.
We are monitoring our systems. Currently all issues resolved.
In progress on 20 Feb 2026 22:08:31 (UTC-06:00)
We are still working on checking the status of all nodes backups.
We are still working on checking the status of all nodes backups.
Identified on 19 Feb 2026 21:51:52 (UTC-06:00)
We are currently investigating an issue where a small number of user cPanels are failing to complete their scheduled daily offsite backups.
Our team is actively identifying the affected accounts to determine the root cause and ensure all data is properly secured.
Note: This is currently affecting a very limited number of clients; if you have specific concerns regarding your backups, please feel free to open a support ticket.
We are currently investigating an issue where a small number of user cPanels are failing to complete their scheduled daily offsite backups.
Our team is actively identifying the affected accounts to determine the root cause and ensure all data is properly secured.
Note: This is currently affecting a very limited number of clients; if you have specific concerns regarding your backups, please feel free to open a support ticket.
Live Chat Maintenance (3 Hours) on 20 Feb 2026 16:15:01 (UTC-06:00)
Resolved on 20 Feb 2026 22:03:34 (UTC-06:00)
Live chat maintenance has been completed. We will continue to monitor this for any issues.
Live chat maintenance has been completed. We will continue to monitor this for any issues.
Scheduled on 20 Feb 2026 16:15:01 (UTC-06:00)
We are currently performing scheduled maintenance on our communication systems. Our Live Chat will be offline for approximately 3 hours while we run these updates.
If you need immediate assistance, please open a support ticket through the Client Area, and our team will get back to you right away. Websites and hosting services are not affected.
Thanks for your patience!
We are currently performing scheduled maintenance on our communication systems. Our Live Chat will be offline for approximately 3 hours while we run these updates.
If you need immediate assistance, please open a support ticket through the Client Area, and our team will get back to you right away. Websites and hosting services are not affected.
Thanks for your patience!
Scheduled Maintenance – Live Chat Availability on 7 Feb 2026 09:27:26 (UTC-06:00)
Resolved on 8 Feb 2026 20:20:59 (UTC-06:00)
We have finished our maintenance window for the live chat. Thank you!
We have finished our maintenance window for the live chat. Thank you!
Scheduled on 7 Feb 2026 09:27:26 (UTC-06:00)
We are currently performing routine maintenance on our live chat system to improve stability and performance.
As a result, live chat may be temporarily unavailable or intermittently offline at times today.
If you need immediate assistance while maintenance is in progress, please submit a support ticket through the Client Area, and our team will respond as quickly as possible.
We appreciate your patience while we optimize the experience.
We are currently performing routine maintenance on our live chat system to improve stability and performance.
As a result, live chat may be temporarily unavailable or intermittently offline at times today.
If you need immediate assistance while maintenance is in progress, please submit a support ticket through the Client Area, and our team will respond as quickly as possible.
We appreciate your patience while we optimize the experience.
Scheduled Maintenance – Live Chat on 31 Jan 2026 01:29:40 (UTC-06:00)
Completed on 1 Feb 2026 00:34:05 (UTC-06:00)
Maintenance has been fully completed. Thank you all for your patience and understanding. Live chat has been successfully restored to full capacity.
Maintenance has been fully completed. Thank you all for your patience and understanding. Live chat has been successfully restored to full capacity.
Scheduled on 31 Jan 2026 01:29:40 (UTC-06:00)
Jan 31, 2026 | 8:00 AM – 5:00 PM (MST)
We’ll be performing updates to our live chat systems during this window.
Live chat may be intermittently unavailable in short intervals.
24/7 ticket support remains fully online, and no service downtime is expected.
— Fusion Arc Hosting
Jan 31, 2026 | 8:00 AM – 5:00 PM (MST)
We’ll be performing updates to our live chat systems during this window.
Live chat may be intermittently unavailable in short intervals.
24/7 ticket support remains fully online, and no service downtime is expected.
— Fusion Arc Hosting
Scheduled Maintenance for Live Chat System 1/24/2026 on 24 Jan 2026 11:14:22 (UTC-06:00)
Resolved on 25 Jan 2026 01:18:52 (UTC-06:00)
Live chat maintenance has been completed.
Live chat maintenance has been completed.
Scheduled on 24 Jan 2026 11:14:22 (UTC-06:00)
We will be conducting several maintenance windows on our live chat system. As a result live chat may be unavailable in certain periods within the next 24 hours. We are always available at ticket support within the client area.
Let us know if you experience any issues.
We will be conducting several maintenance windows on our live chat system. As a result live chat may be unavailable in certain periods within the next 24 hours. We are always available at ticket support within the client area.
Let us know if you experience any issues.
Litespeed Web Server Issue Detected on 18 Jan 2026 02:39:23 (UTC-06:00)
Resolved on 18 Jan 2026 02:48:59 (UTC-06:00)
We have identified the source of the issue and have implemented a fix. This node is now responding normal again.
Contact support if you continue to encounter any issues.
We have identified the source of the issue and have implemented a fix. This node is now responding normal again.
Contact support if you continue to encounter any issues.
Update on 18 Jan 2026 02:42:43 (UTC-06:00)
We have detected a failure at this node with Litespeed web server causing sites to stop loading. We have temporarily switched to Apache to fix this issue. We will keep you posted with more information
We have detected a failure at this node with Litespeed web server causing sites to stop loading. We have temporarily switched to Apache to fix this issue. We will keep you posted with more information
Identified on 18 Jan 2026 02:39:23 (UTC-06:00)
We have detected a failure at this node with Litespeed web server causing sites to stop loading. We have temporarily switched to Apache to fix this issue. We will keep you posted with more information
We have detected a failure at this node with Litespeed web server causing sites to stop loading. We have temporarily switched to Apache to fix this issue. We will keep you posted with more information
Small Maintenance Window on 9 Jan 2026 23:07:52 (UTC-06:00)
Resolved on 10 Jan 2026 01:31:12 (UTC-06:00)
Maintenance window has been completed the node is back online.
Maintenance window has been completed the node is back online.
Update on 10 Jan 2026 01:23:42 (UTC-06:00)
Reboot in progress:
We will be running a quick reboot to patch a kernel bug on the server. Estimated time of outage 10 minutes or less.
Reboot in progress:
We will be running a quick reboot to patch a kernel bug on the server. Estimated time of outage 10 minutes or less.
Update on 9 Jan 2026 23:28:45 (UTC-06:00)
Outage scheduled for 12AM 1/10/2025 MST
We will be running a quick reboot to patch a kernel bug on the server. Estimated time of outage 10 minutes or less.
Outage scheduled for 12AM 1/10/2025 MST
We will be running a quick reboot to patch a kernel bug on the server. Estimated time of outage 10 minutes or less.
Scheduled on 9 Jan 2026 23:08:42 (UTC-06:00)
We will be running a quick reboot to patch a kernel bug on the server. Estimated time of outage 10 minutes or less.
We will be running a quick reboot to patch a kernel bug on the server. Estimated time of outage 10 minutes or less.
Scheduled on 9 Jan 2026 23:07:52 (UTC-06:00)
We will be running a quick reboot to patch a kernel bug on the server. Estimated time of outage 10 minutes or less.
We will be running a quick reboot to patch a kernel bug on the server. Estimated time of outage 10 minutes or less.
Node Degraded Performance atlas.fah-dc3-ds.com on 26 Dec 2025 22:50:02 (UTC-06:00)
Resolved on 27 Dec 2025 02:26:20 (UTC-06:00)
The node is now performing as expected.
The node is now performing as expected.
Monitoring on 26 Dec 2025 23:13:09 (UTC-06:00)
We have implemented a fix and are now monitoring the node. We will continue to provide updates.
We have implemented a fix and are now monitoring the node. We will continue to provide updates.
Update on 26 Dec 2025 22:57:22 (UTC-06:00)
We have identified the reason for this degradation and are correctly working on fixing the issue.
We have identified the reason for this degradation and are correctly working on fixing the issue.
Identified on 26 Dec 2025 22:50:02 (UTC-06:00)
Hello,
We are currently aware of this issue and are checking this node now as to why it is slower and degraded. We will continue to provide updates here.
Hello,
We are currently aware of this issue and are checking this node now as to why it is slower and degraded. We will continue to provide updates here.
Updating Backups Vendor on 17 Dec 2025 02:23:49 (UTC-06:00)
Resolved on 17 Dec 2025 16:35:38 (UTC-06:00)
The backup migration has been fully completed across all nodes. Legacy backup destinations have been decommissioned, and all backup systems are now running on our new cloud backup platform.
All systems are online and operating normally.
The backup migration has been fully completed across all nodes. Legacy backup destinations have been decommissioned, and all backup systems are now running on our new cloud backup platform.
All systems are online and operating normally.
Update on 17 Dec 2025 12:50:20 (UTC-06:00)
Backup Migration Completed
All customer cPanel backups have successfully completed to our new cloud backup destination across all nodes.
What’s happening now
We are now in the final phase of the upgrade: purging/decommissioning legacy backup destinations and data.
No action is required on your end. We will post another update once the legacy purge is fully completed.
Backup Migration Completed
All customer cPanel backups have successfully completed to our new cloud backup destination across all nodes.
What’s happening now
We are now in the final phase of the upgrade: purging/decommissioning legacy backup destinations and data.
No action is required on your end. We will post another update once the legacy purge is fully completed.
In progress on 17 Dec 2025 05:44:36 (UTC-06:00)
We’re currently upgrading our backup storage provider to further improve backup reliability, performance, and long-term data durability.
What’s happening now
All nodes have been successfully reconfigured to our new cloud backup destination.
Backups are currently ~50% complete across all nodes.
You may notice minor background load while backup operations run. We are actively monitoring performance and stability.
What happens next
As each node completes a full baseline copy of all customer cPanel accounts to the new cloud destination, we are beginning the automatic pruning/decommissioning of legacy backup data.
The next node scheduled for legacy backup pruning is: crispr.fah-dc3-ds.com.
There is no action required on your end. We will continue to post updates as the migration progresses and as additional nodes complete verification and pruning.
We’re currently upgrading our backup storage provider to further improve backup reliability, performance, and long-term data durability.
What’s happening now
All nodes have been successfully reconfigured to our new cloud backup destination.
Backups are currently ~50% complete across all nodes.
You may notice minor background load while backup operations run. We are actively monitoring performance and stability.
What happens next
As each node completes a full baseline copy of all customer cPanel accounts to the new cloud destination, we are beginning the automatic pruning/decommissioning of legacy backup data.
The next node scheduled for legacy backup pruning is: crispr.fah-dc3-ds.com.
There is no action required on your end. We will continue to post updates as the migration progresses and as additional nodes complete verification and pruning.
Scheduled on 17 Dec 2025 02:23:49 (UTC-06:00)
We’re currently upgrading our backup storage provider to further improve backup reliability, performance, and long-term data durability.
What’s happening now:
We are actively creating fresh full backups of all customer cPanel accounts to our new backup destination.
During this process, you may notice minor background load while backups run, but we are monitoring performance closely.
What happens next:
Once the new backup set is fully established and verified, we will begin decommissioning the legacy backup destinations.
This cleanup is expected to be completed within the next 24–48 hours.
There is no action required on your end. We’ll post another update once the migration and verification are complete.
We’re currently upgrading our backup storage provider to further improve backup reliability, performance, and long-term data durability.
What’s happening now:
We are actively creating fresh full backups of all customer cPanel accounts to our new backup destination.
During this process, you may notice minor background load while backups run, but we are monitoring performance closely.
What happens next:
Once the new backup set is fully established and verified, we will begin decommissioning the legacy backup destinations.
This cleanup is expected to be completed within the next 24–48 hours.
There is no action required on your end. We’ll post another update once the migration and verification are complete.
Incident Update: Backup Sync Issues on Node 02 (prometheus.fah-dc3-ds.com) Status: Investigating on 10 Dec 2025 13:18:35 (UTC-06:00)
Resolved on 11 Dec 2025 15:35:44 (UTC-06:00)
The backup synchronization issue affecting Node 02 prometheus.fah-dc3-ds.com has been fully resolved. All backup systems are functioning as expected, and full cPanel backups have completed successfully.
Our infrastructure team has validated system health across all backup nodes, and no further action is required at this time.
Thank you for your patience while we worked through this.
The backup synchronization issue affecting Node 02 prometheus.fah-dc3-ds.com has been fully resolved. All backup systems are functioning as expected, and full cPanel backups have completed successfully.
Our infrastructure team has validated system health across all backup nodes, and no further action is required at this time.
Thank you for your patience while we worked through this.
Update on 11 Dec 2025 01:08:57 (UTC-06:00)
Status: Implementing Fix
We have identified the root cause of the backup synchronization issue and applied the required fix. Our team is now initiating full backup runs for all cPanel accounts on Node 02 prometheus.fah-dc3-ds.com to confirm end-to-end stability across the backup systems.
Once these backup jobs successfully complete, we will transition this incident to Resolved and confirm that all backup services are fully operational.
Thank you for your continued patience while we complete the final validation steps.
Status: Implementing Fix
We have identified the root cause of the backup synchronization issue and applied the required fix. Our team is now initiating full backup runs for all cPanel accounts on Node 02 prometheus.fah-dc3-ds.com to confirm end-to-end stability across the backup systems.
Once these backup jobs successfully complete, we will transition this incident to Resolved and confirm that all backup services are fully operational.
Thank you for your continued patience while we complete the final validation steps.
Investigating on 10 Dec 2025 13:18:35 (UTC-06:00)
We are currently observing disruptions with backup operations originating from Node 02: prometheus.fah-dc3-ds.com to our backup infrastructure in Dallas, TX. Our engineering team is actively investigating the root cause and validating data-pipeline integrity across the environment.
At this time, customer sites and services remain fully operational. The impact is isolated to the automated backup replication workflow.
We will continue providing real-time updates on this page as soon as additional details become available. Rest assured, restoring full backup synchronization is a top priority and is being treated with elevated urgency.
Thank you for your patience as we work through this.
We are currently observing disruptions with backup operations originating from Node 02: prometheus.fah-dc3-ds.com to our backup infrastructure in Dallas, TX. Our engineering team is actively investigating the root cause and validating data-pipeline integrity across the environment.
At this time, customer sites and services remain fully operational. The impact is isolated to the automated backup replication workflow.
We will continue providing real-time updates on this page as soon as additional details become available. Rest assured, restoring full backup synchronization is a top priority and is being treated with elevated urgency.
Thank you for your patience as we work through this.
Ticket Opening Issue on 5 Nov 2025 09:58:34 (UTC-06:00)
Resolved on 17 Nov 2025 18:57:14 (UTC-06:00)
No new reports have been submitted. As a result we will be marking this issue as resolved. If you experience issues with tickets please let us know within a live chat.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
No new reports have been submitted. As a result we will be marking this issue as resolved. If you experience issues with tickets please let us know within a live chat.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 8 Nov 2025 23:13:53 (UTC-06:00)
We have implemented a fix and are now gathering data to see if anyone reports issues opening tickets again.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
We have implemented a fix and are now gathering data to see if anyone reports issues opening tickets again.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Identified on 5 Nov 2025 09:58:34 (UTC-06:00)
We’re currently aware of an issue where opening or submitting a ticket inside the client area dashboard may occasionally redirect some users back to the login page instead of the confirmation page showing the created ticket.
Impact:
In most cases, the ticket is still created successfully, but you may not see the confirmation screen.
What You Can Do:
If this happens, please report it to our team right away through Live Chat or by emailing support@fusionarchosting.com
so we can verify your ticket and ensure your request is being handled promptly.
Our Team is Working On:
We’re investigating the login redirect behavior and applying updates to ensure all tickets properly display the confirmation page after submission.
We appreciate your patience and understanding while we work to make ticket submissions smoother and more reliable.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
We’re currently aware of an issue where opening or submitting a ticket inside the client area dashboard may occasionally redirect some users back to the login page instead of the confirmation page showing the created ticket.
Impact:
In most cases, the ticket is still created successfully, but you may not see the confirmation screen.
What You Can Do:
If this happens, please report it to our team right away through Live Chat or by emailing support@fusionarchosting.com
so we can verify your ticket and ensure your request is being handled promptly.
Our Team is Working On:
We’re investigating the login redirect behavior and applying updates to ensure all tickets properly display the confirmation page after submission.
We appreciate your patience and understanding while we work to make ticket submissions smoother and more reliable.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Client Area Dashboard Issue on 27 Oct 2025 13:10:39 (UTC-06:00)
Resolved on 30 Oct 2025 00:56:57 (UTC-06:00)
We’ve continued monitoring this for the past few days and haven’t seen any new reports. Everything appears to be stable, so we’re marking the issue as resolved.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
We’ve continued monitoring this for the past few days and haven’t seen any new reports. Everything appears to be stable, so we’re marking the issue as resolved.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Monitoring on 27 Oct 2025 20:08:05 (UTC-06:00)
We will continue to monitor this for a couple of days to see if any reports come in.
A fix has been implemented. If you are having trouble signing in or submitting ticket please let us know.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
We will continue to monitor this for a couple of days to see if any reports come in.
A fix has been implemented. If you are having trouble signing in or submitting ticket please let us know.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Monitoring on 27 Oct 2025 14:04:17 (UTC-06:00)
A fix has been implemented. If you are having trouble signing in or submitting ticket please let us know. We will continue to monitor this for some time.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
A fix has been implemented. If you are having trouble signing in or submitting ticket please let us know. We will continue to monitor this for some time.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Identified on 27 Oct 2025 13:17:45 (UTC-06:00)
We have Identified the root cause and are working on implementing a fix.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
We have Identified the root cause and are working on implementing a fix.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Investigating on 27 Oct 2025 13:10:39 (UTC-06:00)
We are aware and working on a client area dashboard issue that is preventing customers from being able to log into there account. We will continue to provide updates here.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
We are aware and working on a client area dashboard issue that is preventing customers from being able to log into there account. We will continue to provide updates here.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Service Interruption Notice – New York Datacenter Outage on 22 Oct 2025 08:46:00 (UTC-06:00)
Resolved on 22 Oct 2025 22:08:17 (UTC-06:00)
Incident Summary:
On October 22, 2025, our infrastructure at the New York Datacenter (Secaucus, NJ) facility experienced a catastrophic power loss caused by a complete failure of both A and B power feeds at the datacenter level. This resulted in a full outage for portions of our environment.
Nodes affected:
1. atlas.fah-dc3-ds.com (Downtime total: 103 Minutes)
2. fusionarchosting.com (Downtime total: 456 Minutes)
Timeline of events and our responses:
10:41 EDT – Connectivity loss detected across multiple systems. - Our (NOC) Network Operations Center got an alarm 59 seconds after the outage was detected by our monitoring systems. Our team immediately launched an investigation.
11:37 EDT – NYC Datacenter confirmed a building wide power event. - The datacenter team began working on the power loss and investigating why our backup power systems did not automatically start or handle the loss of energy.
12:15 EDT – Facility engineers began restoring power to affected racks.
Nodes began coming up little by little including the atlas system which is why clients end websites experienced less downtime as compared to our main site as we prioritized atlas.
14:05 EDT – Network and switch infrastructure stabilized.
A few switches had issues getting back up so those where restored.
17:00 EDT (approx.) – All Fusion Arc Hosting websites, billing, and client services restored from off-site replicas to a new node.
Root Cause:
A facility-wide power infrastructure fault at the New York Datacenter disabled redundant power feeds (A and B) across roughly 90 % of racks. The event required emergency assessment and sequential recovery of affected hardware.
Resolution:
Our team initiated full disaster-recovery procedures, restoring services from hourly off-site backups hosted on our backup nodes to alternate infrastructure. All customer data integrity checks have completed successfully.
Preventive Actions:
Migration of critical front-end systems (fusionarchosting.com / client area) to a secondary datacenter for geographic redundancy.
Implementation of cross-provider uptime monitoring and automated failover routines.
Continued collaboration with datacenter partners to review facility-level redundancy and escalation procedures.
Current Status:
✅ All systems operational.
✅ No data loss detected.
✅ Monitoring remains in effect until 24 hours post-event.
We appreciate our customer's patience and professionalism throughout this incident. Fusion Arc Hosting remains committed to continuous improvement of our redundancy and communication infrastructure.
Incident Summary:
On October 22, 2025, our infrastructure at the New York Datacenter (Secaucus, NJ) facility experienced a catastrophic power loss caused by a complete failure of both A and B power feeds at the datacenter level. This resulted in a full outage for portions of our environment.
Nodes affected:
1. atlas.fah-dc3-ds.com (Downtime total: 103 Minutes)
2. fusionarchosting.com (Downtime total: 456 Minutes)
Timeline of events and our responses:
10:41 EDT – Connectivity loss detected across multiple systems. - Our (NOC) Network Operations Center got an alarm 59 seconds after the outage was detected by our monitoring systems. Our team immediately launched an investigation.
11:37 EDT – NYC Datacenter confirmed a building wide power event. - The datacenter team began working on the power loss and investigating why our backup power systems did not automatically start or handle the loss of energy.
12:15 EDT – Facility engineers began restoring power to affected racks.
Nodes began coming up little by little including the atlas system which is why clients end websites experienced less downtime as compared to our main site as we prioritized atlas.
14:05 EDT – Network and switch infrastructure stabilized.
A few switches had issues getting back up so those where restored.
17:00 EDT (approx.) – All Fusion Arc Hosting websites, billing, and client services restored from off-site replicas to a new node.
Root Cause:
A facility-wide power infrastructure fault at the New York Datacenter disabled redundant power feeds (A and B) across roughly 90 % of racks. The event required emergency assessment and sequential recovery of affected hardware.
Resolution:
Our team initiated full disaster-recovery procedures, restoring services from hourly off-site backups hosted on our backup nodes to alternate infrastructure. All customer data integrity checks have completed successfully.
Preventive Actions:
Migration of critical front-end systems (fusionarchosting.com / client area) to a secondary datacenter for geographic redundancy.
Implementation of cross-provider uptime monitoring and automated failover routines.
Continued collaboration with datacenter partners to review facility-level redundancy and escalation procedures.
Current Status:
✅ All systems operational.
✅ No data loss detected.
✅ Monitoring remains in effect until 24 hours post-event.
We appreciate our customer's patience and professionalism throughout this incident. Fusion Arc Hosting remains committed to continuous improvement of our redundancy and communication infrastructure.
Update on 22 Oct 2025 17:40:14 (UTC-06:00)
Incident Summary:
On October 22, 2025, our infrastructure at the New York Datacenter (Secaucus, NJ) facility experienced a catastrophic power loss caused by a complete failure of both A and B power feeds at the datacenter level. This resulted in a full outage for portions of our environment.
Nodes affected:
1. atlas.fah-dc3-ds.com (Downtime total: 103 Minutes)
2. fusionarchosting.com (Downtime total: 456 Minutes)
Timeline of events and our responses:
10:41 EDT – Connectivity loss detected across multiple systems. - Our (NOC) Network Operations Center got an alarm 59 seconds after the outage was detected by our monitoring systems. Our team immediately launched an investigation.
11:37 EDT – NYC Datacenter confirmed a building wide power event. - The datacenter team began working on the power loss and investigating why our backup power systems did not automatically start or handle the loss of energy.
12:15 EDT – Facility engineers began restoring power to affected racks.
Nodes began coming up little by little including the atlas system which is why clients end websites experienced less downtime as compared to our main site as we prioritized atlas.
14:05 EDT – Network and switch infrastructure stabilized.
A few switches had issues getting back up so those where restored.
17:00 EDT (approx.) – All Fusion Arc Hosting websites, billing, and client services restored from off-site replicas to a new node.
Root Cause:
A facility-wide power infrastructure fault at the New York Datacenter disabled redundant power feeds (A and B) across roughly 90 % of racks. The event required emergency assessment and sequential recovery of affected hardware.
Resolution:
Our team initiated full disaster-recovery procedures, restoring services from hourly off-site backups hosted on our backup nodes to alternate infrastructure. All customer data integrity checks have completed successfully.
Preventive Actions:
Migration of critical front-end systems (fusionarchosting.com / client area) to a secondary datacenter for geographic redundancy.
Implementation of cross-provider uptime monitoring and automated failover routines.
Continued collaboration with datacenter partners to review facility-level redundancy and escalation procedures.
Current Status:
✅ All systems operational.
✅ No data loss detected.
✅ Monitoring remains in effect until 24 hours post-event.
We appreciate our customer's patience and professionalism throughout this incident. Fusion Arc Hosting remains committed to continuous improvement of our redundancy and communication infrastructure.
Incident Summary:
On October 22, 2025, our infrastructure at the New York Datacenter (Secaucus, NJ) facility experienced a catastrophic power loss caused by a complete failure of both A and B power feeds at the datacenter level. This resulted in a full outage for portions of our environment.
Nodes affected:
1. atlas.fah-dc3-ds.com (Downtime total: 103 Minutes)
2. fusionarchosting.com (Downtime total: 456 Minutes)
Timeline of events and our responses:
10:41 EDT – Connectivity loss detected across multiple systems. - Our (NOC) Network Operations Center got an alarm 59 seconds after the outage was detected by our monitoring systems. Our team immediately launched an investigation.
11:37 EDT – NYC Datacenter confirmed a building wide power event. - The datacenter team began working on the power loss and investigating why our backup power systems did not automatically start or handle the loss of energy.
12:15 EDT – Facility engineers began restoring power to affected racks.
Nodes began coming up little by little including the atlas system which is why clients end websites experienced less downtime as compared to our main site as we prioritized atlas.
14:05 EDT – Network and switch infrastructure stabilized.
A few switches had issues getting back up so those where restored.
17:00 EDT (approx.) – All Fusion Arc Hosting websites, billing, and client services restored from off-site replicas to a new node.
Root Cause:
A facility-wide power infrastructure fault at the New York Datacenter disabled redundant power feeds (A and B) across roughly 90 % of racks. The event required emergency assessment and sequential recovery of affected hardware.
Resolution:
Our team initiated full disaster-recovery procedures, restoring services from hourly off-site backups hosted on our backup nodes to alternate infrastructure. All customer data integrity checks have completed successfully.
Preventive Actions:
Migration of critical front-end systems (fusionarchosting.com / client area) to a secondary datacenter for geographic redundancy.
Implementation of cross-provider uptime monitoring and automated failover routines.
Continued collaboration with datacenter partners to review facility-level redundancy and escalation procedures.
Current Status:
✅ All systems operational.
✅ No data loss detected.
✅ Monitoring remains in effect until 24 hours post-event.
We appreciate our customer's patience and professionalism throughout this incident. Fusion Arc Hosting remains committed to continuous improvement of our redundancy and communication infrastructure.
Monitoring on 22 Oct 2025 16:07:57 (UTC-06:00)
Update- We have restored the client area and fusionarchosting.com to working order. We are continuing to run test and make sure things are loading correctly.
If you are having issues with your website or need to access your cPanel please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update- We have restored the client area and fusionarchosting.com to working order. We are continuing to run test and make sure things are loading correctly.
If you are having issues with your website or need to access your cPanel please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 16:07:28 (UTC-06:00)
Update- We have restored the client area and fusionarchosting.com to working order. We are continuing to run test and make sure things are loading correctly.
If you are having issues with your website or need to access your cPanel please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update- We have restored the client area and fusionarchosting.com to working order. We are continuing to run test and make sure things are loading correctly.
If you are having issues with your website or need to access your cPanel please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 15:45:05 (UTC-06:00)
Update- Client area and main site will be restored. Currently at 88% out of 100%
If you are having issues with your website or need to access your cPanel please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update- Client area and main site will be restored. Currently at 88% out of 100%
If you are having issues with your website or need to access your cPanel please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 15:28:08 (UTC-06:00)
Update- We are almost finished restoring our main site and access to our client area panel. We expect this to finished within the next 30 minutes.
If you are having issues with your website or need to access your cPanel please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update- We are almost finished restoring our main site and access to our client area panel. We expect this to finished within the next 30 minutes.
If you are having issues with your website or need to access your cPanel please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 14:10:41 (UTC-06:00)
Update- We are now restoring our main site and client area from our backup zones. Expected time is 1-2 hours.
If you are having issues with your website or need to access your cPanel please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update- We are now restoring our main site and client area from our backup zones. Expected time is 1-2 hours.
If you are having issues with your website or need to access your cPanel please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 12:05:29 (UTC-06:00)
Update- All customer websites and nodes are back up. We are working on restoring the fusionarchosting.com main website and the client area. A network switch has been identified as the issue.
If you are having issues with your website please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update- All customer websites and nodes are back up. We are working on restoring the fusionarchosting.com main website and the client area. A network switch has been identified as the issue.
If you are having issues with your website please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 12:05:10 (UTC-06:00)
Update- All customer websites and nodes are back up. We are working on restoring the fusionarchosting.com main website and the client area. A network switch has been identified as the issue.
If you are having issues with your website please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update- All customer websites and nodes are back up. We are working on restoring the fusionarchosting.com main website and the client area. A network switch has been identified as the issue.
If you are having issues with your website please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 11:42:38 (UTC-06:00)
Update - Working on restoring 5 racks that are having switch issues.
Working on powering up servers that did not automatically turn on. The fusionarchosting.com website is under one of these switches. We are working as fast as possible.
Update:
We have restored Atlas.fah-dc3-ds.com for all customers. We are still working on restoring access to fusionarchosting.com and the client area fusion arc hosting.
If you are having issues with your website please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update - Working on restoring 5 racks that are having switch issues.
Working on powering up servers that did not automatically turn on. The fusionarchosting.com website is under one of these switches. We are working as fast as possible.
Update:
We have restored Atlas.fah-dc3-ds.com for all customers. We are still working on restoring access to fusionarchosting.com and the client area fusion arc hosting.
If you are having issues with your website please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 10:26:48 (UTC-06:00)
Update:
We have restored Atlas.fah-dc3-ds.com for all customers. We are still working on restoring access to fusionarchosting.com and the client area fusion arc hosting.
If you are having issues with your website please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update:
We have restored Atlas.fah-dc3-ds.com for all customers. We are still working on restoring access to fusionarchosting.com and the client area fusion arc hosting.
If you are having issues with your website please contact us on a live chat below:
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 09:46:42 (UTC-06:00)
Update – Partial Power Availability and Network Restoration Efforts
Our team has identified a limited number of racks that remain powered within the facility. We are leveraging these systems to begin re-establishing core network connectivity using temporary power routing and extended cabling.
Currently, both A and B power feeds remain offline for approximately 90% of our racks. Restoration efforts are ongoing as we work to stabilize partial infrastructure and assist Centersquare engineers with the broader recovery process.
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update – Partial Power Availability and Network Restoration Efforts
Our team has identified a limited number of racks that remain powered within the facility. We are leveraging these systems to begin re-establishing core network connectivity using temporary power routing and extended cabling.
Currently, both A and B power feeds remain offline for approximately 90% of our racks. Restoration efforts are ongoing as we work to stabilize partial infrastructure and assist Centersquare engineers with the broader recovery process.
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 09:45:44 (UTC-06:00)
Update – Ongoing Power Event at Centersquare
Our on-site technicians have confirmed that the majority of the facility remains offline due to a significant power infrastructure failure. This appears to be a catastrophic power event affecting multiple systems within the building.
Centersquare engineers are actively assessing the extent of the damage alongside emergency electrical contractors currently on site. Restoration work will begin once the environment is confirmed safe and stable.
At this time, no estimated time to restoration (ETR) has been provided. Further updates will be shared as soon as new information becomes available.
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update – Ongoing Power Event at Centersquare
Our on-site technicians have confirmed that the majority of the facility remains offline due to a significant power infrastructure failure. This appears to be a catastrophic power event affecting multiple systems within the building.
Centersquare engineers are actively assessing the extent of the damage alongside emergency electrical contractors currently on site. Restoration work will begin once the environment is confirmed safe and stable.
At this time, no estimated time to restoration (ETR) has been provided. Further updates will be shared as soon as new information becomes available.
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Update on 22 Oct 2025 09:10:26 (UTC-06:00)
We have identified that the outage affecting our New York infrastructure originates from a power loss at the Centersquare facility, where our systems are hosted. On-site technicians at the datacenter are actively investigating and working to restore power.
I assure you this incident has become the highest operational priority for all members of Fusion Arc Hosting. Our network operations and infrastructure teams are in direct coordination with Centersquare engineers under full emergency response procedures to ensure restoration as swiftly and safely as possible.
We will continue to provide updates as new information becomes available and will confirm once all systems have been fully restored and verified stable.
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
We have identified that the outage affecting our New York infrastructure originates from a power loss at the Centersquare facility, where our systems are hosted. On-site technicians at the datacenter are actively investigating and working to restore power.
I assure you this incident has become the highest operational priority for all members of Fusion Arc Hosting. Our network operations and infrastructure teams are in direct coordination with Centersquare engineers under full emergency response procedures to ensure restoration as swiftly and safely as possible.
We will continue to provide updates as new information becomes available and will confirm once all systems have been fully restored and verified stable.
Live chat is available 24/7/365 at this link:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Investigating on 22 Oct 2025 08:46:00 (UTC-06:00)
We have detected an outage at our New York Datacenter. Our on-site engineering team is actively working to restore full service and investigate the underlying cause. Updates will be provided here as more information becomes available.
We have detected an outage at our New York Datacenter. Our on-site engineering team is actively working to restore full service and investigate the underlying cause. Updates will be provided here as more information becomes available.
Incident: Client Area & Main Site Outage on 30 Sep 2025 12:04:02 (UTC-06:00)
Resolved on 2 Oct 2025 11:05:35 (UTC-06:00)
Status: Update
Start: Oct 1st, 2025,
We have restored all services and are closely monitoring. All systems are back online.
Status: Update
Start: Oct 1st, 2025,
We have restored all services and are closely monitoring. All systems are back online.
Monitoring on 1 Oct 2025 07:03:04 (UTC-06:00)
Status: Update
Start: Oct 1st, 2025,
We have restored all services and are closely monitoring. If you continue to have issues please let us know.
Status: Update
Start: Oct 1st, 2025,
We have restored all services and are closely monitoring. If you continue to have issues please let us know.
Update on 30 Sep 2025 20:36:30 (UTC-06:00)
Status: Update
Start: Sep 30, 2025,
Impact: Client Area (billing/support portal) and main website are currently offline.
What’s happening
We are still working on getting our node back up as soon as possible. We apologize for the inconvenience caused.
Status: Update
Start: Sep 30, 2025,
Impact: Client Area (billing/support portal) and main website are currently offline.
What’s happening
We are still working on getting our node back up as soon as possible. We apologize for the inconvenience caused.
Update on 30 Sep 2025 20:35:49 (UTC-06:00)
Status: Update
Start: Sep 30, 2025,
Impact: Client Area (billing/support portal) and main website are currently offline.
What’s happening
We are still working on getting our node back up as soon as possible. We apologize for the inconvenience caused.
Status: Update
Start: Sep 30, 2025,
Impact: Client Area (billing/support portal) and main website are currently offline.
What’s happening
We are still working on getting our node back up as soon as possible. We apologize for the inconvenience caused.
Identified on 30 Sep 2025 12:04:02 (UTC-06:00)
Status: Investigating
Start: Sep 30, 2025, ~12:15 PM MDT
Impact: Client Area (billing/support portal) and main website are currently offline.
What’s happening
Our datacenter and NOC teams are actively working to restore service. Core systems have been taken offline as a precaution while remediation is in progress.
What’s not affected
Hosting services for existing customer sites and servers are expected to remain online. We’re continuing to monitor all production nodes.
Status: Investigating
Start: Sep 30, 2025, ~12:15 PM MDT
Impact: Client Area (billing/support portal) and main website are currently offline.
What’s happening
Our datacenter and NOC teams are actively working to restore service. Core systems have been taken offline as a precaution while remediation is in progress.
What’s not affected
Hosting services for existing customer sites and servers are expected to remain online. We’re continuing to monitor all production nodes.
Scheduled Maintenance – Client Area & Ordering System (Rescheduled) on 12 Sep 2025 22:42:55 (UTC-06:00)
Resolved on 15 Sep 2025 22:50:04 (UTC-06:00)
Update completed
Update completed
Update on 12 Sep 2025 22:42:55 (UTC-06:00)
We will be performing a scheduled maintenance window on our Client Area Dashboard and Ordering System to further enhance stability and security.
This update addresses a recently identified issue that has affected some customers, including ticket visibility and order/account processing. Our team is applying improvements to ensure smoother operations moving forward.
Maintenance Window:
📅 Date: September 13th, 2025
⏰ Time: 10:00 PM – 11:00 PM (Mountain Time USA Denver)
Impact:
During this time, users may experience issues accessing the Client Area or ordering new services. All other systems will remain unaffected.
We appreciate your patience and understanding as we work to keep everything running reliably and securely.
We will be performing a scheduled maintenance window on our Client Area Dashboard and Ordering System to further enhance stability and security.
This update addresses a recently identified issue that has affected some customers, including ticket visibility and order/account processing. Our team is applying improvements to ensure smoother operations moving forward.
Maintenance Window:
📅 Date: September 13th, 2025
⏰ Time: 10:00 PM – 11:00 PM (Mountain Time USA Denver)
Impact:
During this time, users may experience issues accessing the Client Area or ordering new services. All other systems will remain unaffected.
We appreciate your patience and understanding as we work to keep everything running reliably and securely.
Scheduled Maintenance – Client Area & Ordering System on 10 Sep 2025 23:05:50 (UTC-06:00)
Resolved on 15 Sep 2025 22:49:26 (UTC-06:00)
Update completed
Update completed
Update on 12 Sep 2025 22:43:40 (UTC-06:00)
We will be performing a scheduled maintenance window on our Client Area Dashboard and Ordering System to further enhance stability and security.
This update addresses a recently identified issue that has affected some customers, including ticket visibility and order/account processing. Our team is applying improvements to ensure smoother operations moving forward.
Maintenance Window:
📅 Date: September 13th, 2025
⏰ Time: 10:00 PM – 11:00 PM (Mountain Time USA Denver)
Impact:
During this time, users may experience issues accessing the Client Area or ordering new services. All other systems will remain unaffected.
We appreciate your patience and understanding as we work to keep everything running reliably and securely.
We will be performing a scheduled maintenance window on our Client Area Dashboard and Ordering System to further enhance stability and security.
This update addresses a recently identified issue that has affected some customers, including ticket visibility and order/account processing. Our team is applying improvements to ensure smoother operations moving forward.
Maintenance Window:
📅 Date: September 13th, 2025
⏰ Time: 10:00 PM – 11:00 PM (Mountain Time USA Denver)
Impact:
During this time, users may experience issues accessing the Client Area or ordering new services. All other systems will remain unaffected.
We appreciate your patience and understanding as we work to keep everything running reliably and securely.
Scheduled on 10 Sep 2025 23:05:50 (UTC-06:00)
We will be performing a scheduled maintenance window on our Client Area Dashboard and Ordering System to further enhance stability and security.
This update addresses a recently identified issue that has affected some customers, including ticket visibility and order/account processing. Our team is applying improvements to ensure smoother operations moving forward.
Maintenance Window:
📅 Date: September 12th, 2025
⏰ Time: 11:00 PM – 12:00 AM (Mountain Time USA Denver)
Impact:
During this time, users may experience issues accessing the Client Area or ordering new services. All other systems will remain unaffected.
We appreciate your patience and understanding as we work to keep everything running reliably and securely.
We will be performing a scheduled maintenance window on our Client Area Dashboard and Ordering System to further enhance stability and security.
This update addresses a recently identified issue that has affected some customers, including ticket visibility and order/account processing. Our team is applying improvements to ensure smoother operations moving forward.
Maintenance Window:
📅 Date: September 12th, 2025
⏰ Time: 11:00 PM – 12:00 AM (Mountain Time USA Denver)
Impact:
During this time, users may experience issues accessing the Client Area or ordering new services. All other systems will remain unaffected.
We appreciate your patience and understanding as we work to keep everything running reliably and securely.