Incident: Client Area & Main Site Outage on 30 Sep 2025 11:04:02 (UTC-07:00)
Resolved on 2 Oct 2025 10:05:35 (UTC-07:00)
Status: Update
Start: Oct 1st, 2025,
We have restored all services and are closely monitoring. All systems are back online.
Status: Update
Start: Oct 1st, 2025,
We have restored all services and are closely monitoring. All systems are back online.
Monitoring on 1 Oct 2025 06:03:04 (UTC-07:00)
Status: Update
Start: Oct 1st, 2025,
We have restored all services and are closely monitoring. If you continue to have issues please let us know.
Status: Update
Start: Oct 1st, 2025,
We have restored all services and are closely monitoring. If you continue to have issues please let us know.
Update on 30 Sep 2025 19:36:30 (UTC-07:00)
Status: Update
Start: Sep 30, 2025,
Impact: Client Area (billing/support portal) and main website are currently offline.
What’s happening
We are still working on getting our node back up as soon as possible. We apologize for the inconvenience caused.
Status: Update
Start: Sep 30, 2025,
Impact: Client Area (billing/support portal) and main website are currently offline.
What’s happening
We are still working on getting our node back up as soon as possible. We apologize for the inconvenience caused.
Update on 30 Sep 2025 19:35:49 (UTC-07:00)
Status: Update
Start: Sep 30, 2025,
Impact: Client Area (billing/support portal) and main website are currently offline.
What’s happening
We are still working on getting our node back up as soon as possible. We apologize for the inconvenience caused.
Status: Update
Start: Sep 30, 2025,
Impact: Client Area (billing/support portal) and main website are currently offline.
What’s happening
We are still working on getting our node back up as soon as possible. We apologize for the inconvenience caused.
Identified on 30 Sep 2025 11:04:02 (UTC-07:00)
Status: Investigating
Start: Sep 30, 2025, ~12:15 PM MDT
Impact: Client Area (billing/support portal) and main website are currently offline.
What’s happening
Our datacenter and NOC teams are actively working to restore service. Core systems have been taken offline as a precaution while remediation is in progress.
What’s not affected
Hosting services for existing customer sites and servers are expected to remain online. We’re continuing to monitor all production nodes.
Status: Investigating
Start: Sep 30, 2025, ~12:15 PM MDT
Impact: Client Area (billing/support portal) and main website are currently offline.
What’s happening
Our datacenter and NOC teams are actively working to restore service. Core systems have been taken offline as a precaution while remediation is in progress.
What’s not affected
Hosting services for existing customer sites and servers are expected to remain online. We’re continuing to monitor all production nodes.