Ticket Opening Issue on 5 Nov 2025 08:58:34 (UTC-07:00)
Update on 8 Nov 2025 22:13:53 (UTC-07:00)
We have implemented a fix and are now gathering data to see if anyone reports issues opening tickets again.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
We have implemented a fix and are now gathering data to see if anyone reports issues opening tickets again.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
Identified on 5 Nov 2025 08:58:34 (UTC-07:00)
We’re currently aware of an issue where opening or submitting a ticket inside the client area dashboard may occasionally redirect some users back to the login page instead of the confirmation page showing the created ticket.
Impact:
In most cases, the ticket is still created successfully, but you may not see the confirmation screen.
What You Can Do:
If this happens, please report it to our team right away through Live Chat or by emailing support@fusionarchosting.com
so we can verify your ticket and ensure your request is being handled promptly.
Our Team is Working On:
We’re investigating the login redirect behavior and applying updates to ensure all tickets properly display the confirmation page after submission.
We appreciate your patience and understanding while we work to make ticket submissions smoother and more reliable.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j
We’re currently aware of an issue where opening or submitting a ticket inside the client area dashboard may occasionally redirect some users back to the login page instead of the confirmation page showing the created ticket.
Impact:
In most cases, the ticket is still created successfully, but you may not see the confirmation screen.
What You Can Do:
If this happens, please report it to our team right away through Live Chat or by emailing support@fusionarchosting.com
so we can verify your ticket and ensure your request is being handled promptly.
Our Team is Working On:
We’re investigating the login redirect behavior and applying updates to ensure all tickets properly display the confirmation page after submission.
We appreciate your patience and understanding while we work to make ticket submissions smoother and more reliable.
Chat with support with the link below:
https://tawk.to/chat/6035325c918aa2612741e81e/1hvns0t0j