Investigating Security Warning Notice in Browsers 7hr 59min ago
Update 6hr 1min ago
Update: Google Review In Progress
We completed an extensive security investigation after Google Safe Browsing flagged portions of our client and billing area.
Our review included multiple full malware scans, code checksum verification, checks for web shells, malicious redirects, injected code, cloaking, suspicious scheduled tasks, unauthorized administrators, temporary payloads, and recently modified files.
No malware, compromise, malicious redirects, backdoors, cloaking, unauthorized access, or evidence of customer-data exposure was found.
We also verified that our public client-area login returns the same content to both normal visitors and Googlebot.
The most likely cause is a custom security/access-denied page previously used for our restricted administration area. It contained strong warning language and displayed the visitor’s IP address, which may have been misclassified by Google’s automated systems. That page has been removed, while the protected administration area remains secured.
Google also listed an Anti-Bot verification endpoint among its example URLs. This endpoint is generated by our legitimate server security system and is not malicious content.
A formal Google Search Console review has been submitted, and a separate Google Webmaster Tools security case is currently In Progress.
Hosting services remain fully operational, and we have found no evidence that customer accounts, passwords, payment information, hosted websites, or other customer data were compromised.
Customers may continue to log in and use services as usual. If you have any concerns, our support team is available to assist.
Update: Google Review In Progress
We completed an extensive security investigation after Google Safe Browsing flagged portions of our client and billing area.
Our review included multiple full malware scans, code checksum verification, checks for web shells, malicious redirects, injected code, cloaking, suspicious scheduled tasks, unauthorized administrators, temporary payloads, and recently modified files.
No malware, compromise, malicious redirects, backdoors, cloaking, unauthorized access, or evidence of customer-data exposure was found.
We also verified that our public client-area login returns the same content to both normal visitors and Googlebot.
The most likely cause is a custom security/access-denied page previously used for our restricted administration area. It contained strong warning language and displayed the visitor’s IP address, which may have been misclassified by Google’s automated systems. That page has been removed, while the protected administration area remains secured.
Google also listed an Anti-Bot verification endpoint among its example URLs. This endpoint is generated by our legitimate server security system and is not malicious content.
A formal Google Search Console review has been submitted, and a separate Google Webmaster Tools security case is currently In Progress.
Hosting services remain fully operational, and we have found no evidence that customer accounts, passwords, payment information, hosted websites, or other customer data were compromised.
Customers may continue to log in and use services as usual. If you have any concerns, our support team is available to assist.
Investigating 7hr 59min ago
We are aware that some users are encountering a browser security warning when accessing our site/dashboard. Our security team is actively investigating the cause to resolve this immediately. Your data and account security remain unaffected. Further updates will be provided shortly.
We are aware that some users are encountering a browser security warning when accessing our site/dashboard. Our security team is actively investigating the cause to resolve this immediately. Your data and account security remain unaffected. Further updates will be provided shortly.