Incident Update: Backup Sync Issues on Node 02 (prometheus.fah-dc3-ds.com) Status: Investigating on 10 Dec 2025 12:18:35 (UTC-07:00)
Resolved on 11 Dec 2025 14:35:44 (UTC-07:00)
The backup synchronization issue affecting Node 02 prometheus.fah-dc3-ds.com has been fully resolved. All backup systems are functioning as expected, and full cPanel backups have completed successfully.
Our infrastructure team has validated system health across all backup nodes, and no further action is required at this time.
Thank you for your patience while we worked through this.
The backup synchronization issue affecting Node 02 prometheus.fah-dc3-ds.com has been fully resolved. All backup systems are functioning as expected, and full cPanel backups have completed successfully.
Our infrastructure team has validated system health across all backup nodes, and no further action is required at this time.
Thank you for your patience while we worked through this.
Update on 11 Dec 2025 00:08:57 (UTC-07:00)
Status: Implementing Fix
We have identified the root cause of the backup synchronization issue and applied the required fix. Our team is now initiating full backup runs for all cPanel accounts on Node 02 prometheus.fah-dc3-ds.com to confirm end-to-end stability across the backup systems.
Once these backup jobs successfully complete, we will transition this incident to Resolved and confirm that all backup services are fully operational.
Thank you for your continued patience while we complete the final validation steps.
Status: Implementing Fix
We have identified the root cause of the backup synchronization issue and applied the required fix. Our team is now initiating full backup runs for all cPanel accounts on Node 02 prometheus.fah-dc3-ds.com to confirm end-to-end stability across the backup systems.
Once these backup jobs successfully complete, we will transition this incident to Resolved and confirm that all backup services are fully operational.
Thank you for your continued patience while we complete the final validation steps.
Investigating on 10 Dec 2025 12:18:35 (UTC-07:00)
We are currently observing disruptions with backup operations originating from Node 02: prometheus.fah-dc3-ds.com to our backup infrastructure in Dallas, TX. Our engineering team is actively investigating the root cause and validating data-pipeline integrity across the environment.
At this time, customer sites and services remain fully operational. The impact is isolated to the automated backup replication workflow.
We will continue providing real-time updates on this page as soon as additional details become available. Rest assured, restoring full backup synchronization is a top priority and is being treated with elevated urgency.
Thank you for your patience as we work through this.
We are currently observing disruptions with backup operations originating from Node 02: prometheus.fah-dc3-ds.com to our backup infrastructure in Dallas, TX. Our engineering team is actively investigating the root cause and validating data-pipeline integrity across the environment.
At this time, customer sites and services remain fully operational. The impact is isolated to the automated backup replication workflow.
We will continue providing real-time updates on this page as soon as additional details become available. Rest assured, restoring full backup synchronization is a top priority and is being treated with elevated urgency.
Thank you for your patience as we work through this.