Investigating Intermittent Backup Failures
We are still working on checking the status of all nodes backups.
Investigating Intermittent Backup Failures on 19 Feb 2026 20:51:52 (UTC-07:00)
In progress on 20 Feb 2026 21:08:31 (UTC-07:00)
We are still working on checking the status of all nodes backups.
We are still working on checking the status of all nodes backups.
Identified on 19 Feb 2026 20:51:52 (UTC-07:00)
We are currently investigating an issue where a small number of user cPanels are failing to complete their scheduled daily offsite backups.
Our team is actively identifying the affected accounts to determine the root cause and ensure all data is properly secured.
Note: This is currently affecting a very limited number of clients; if you have specific concerns regarding your backups, please feel free to open a support ticket.
We are currently investigating an issue where a small number of user cPanels are failing to complete their scheduled daily offsite backups.
Our team is actively identifying the affected accounts to determine the root cause and ensure all data is properly secured.
Note: This is currently affecting a very limited number of clients; if you have specific concerns regarding your backups, please feel free to open a support ticket.
Live Chat Maintenance (3 Hours) on 20 Feb 2026 15:15:01 (UTC-07:00)
Resolved on 20 Feb 2026 21:03:34 (UTC-07:00)
Live chat maintenance has been completed. We will continue to monitor this for any issues.
Live chat maintenance has been completed. We will continue to monitor this for any issues.
Scheduled on 20 Feb 2026 15:15:01 (UTC-07:00)
We are currently performing scheduled maintenance on our communication systems. Our Live Chat will be offline for approximately 3 hours while we run these updates.
If you need immediate assistance, please open a support ticket through the Client Area, and our team will get back to you right away. Websites and hosting services are not affected.
Thanks for your patience!
We are currently performing scheduled maintenance on our communication systems. Our Live Chat will be offline for approximately 3 hours while we run these updates.
If you need immediate assistance, please open a support ticket through the Client Area, and our team will get back to you right away. Websites and hosting services are not affected.
Thanks for your patience!
Scheduled Maintenance – Live Chat Availability on 7 Feb 2026 08:27:26 (UTC-07:00)
Resolved on 8 Feb 2026 19:20:59 (UTC-07:00)
We have finished our maintenance window for the live chat. Thank you!
We have finished our maintenance window for the live chat. Thank you!
Scheduled on 7 Feb 2026 08:27:26 (UTC-07:00)
We are currently performing routine maintenance on our live chat system to improve stability and performance.
As a result, live chat may be temporarily unavailable or intermittently offline at times today.
If you need immediate assistance while maintenance is in progress, please submit a support ticket through the Client Area, and our team will respond as quickly as possible.
We appreciate your patience while we optimize the experience.
We are currently performing routine maintenance on our live chat system to improve stability and performance.
As a result, live chat may be temporarily unavailable or intermittently offline at times today.
If you need immediate assistance while maintenance is in progress, please submit a support ticket through the Client Area, and our team will respond as quickly as possible.
We appreciate your patience while we optimize the experience.
NODE 01 Crispr.fah-dc3-ds.com Elevated CPU Usage on One Node on 2 Feb 2026 10:00:35 (UTC-07:00)
Resolved on 3 Feb 2026 11:08:58 (UTC-07:00)
Fully resolved all issues.
Fully resolved all issues.
Monitoring on 2 Feb 2026 10:46:07 (UTC-07:00)
Update: Node Stabilization in Progress
Mitigation steps have been applied, and we are seeing the affected node begin to stabilize with CPU utilization trending back toward normal levels.
Our engineering team will continue to closely monitor the node for a period of time to ensure performance remains consistent and no further corrective action is required. Some customers may continue to notice minor fluctuations while monitoring is ongoing.
There is no data loss, and services remain online.
Further updates will be provided if needed.
Update: Node Stabilization in Progress
Mitigation steps have been applied, and we are seeing the affected node begin to stabilize with CPU utilization trending back toward normal levels.
Our engineering team will continue to closely monitor the node for a period of time to ensure performance remains consistent and no further corrective action is required. Some customers may continue to notice minor fluctuations while monitoring is ongoing.
There is no data loss, and services remain online.
Further updates will be provided if needed.
Identified on 2 Feb 2026 10:00:35 (UTC-07:00)
We have detected elevated CPU utilization on one of our hosting nodes (crispr.fah-dc3-ds.com).
Our engineering team is actively investigating the source of the increased load and implementing corrective actions to ensure continued platform stability and performance. At this time, some customers hosted on this node may experience intermittent slowness while mitigation steps are applied.
There is no data loss and no network outage associated with this event.
We will continue monitoring the node closely and will provide updates as progress is made.
Thank you for your patience while we work through this.
We have detected elevated CPU utilization on one of our hosting nodes (crispr.fah-dc3-ds.com).
Our engineering team is actively investigating the source of the increased load and implementing corrective actions to ensure continued platform stability and performance. At this time, some customers hosted on this node may experience intermittent slowness while mitigation steps are applied.
There is no data loss and no network outage associated with this event.
We will continue monitoring the node closely and will provide updates as progress is made.
Thank you for your patience while we work through this.
Scheduled Maintenance – Live Chat on 31 Jan 2026 00:29:40 (UTC-07:00)
Completed on 31 Jan 2026 23:34:05 (UTC-07:00)
Maintenance has been fully completed. Thank you all for your patience and understanding. Live chat has been successfully restored to full capacity.
Maintenance has been fully completed. Thank you all for your patience and understanding. Live chat has been successfully restored to full capacity.
Scheduled on 31 Jan 2026 00:29:40 (UTC-07:00)
Jan 31, 2026 | 8:00 AM – 5:00 PM (MST)
We’ll be performing updates to our live chat systems during this window.
Live chat may be intermittently unavailable in short intervals.
24/7 ticket support remains fully online, and no service downtime is expected.
— Fusion Arc Hosting
Jan 31, 2026 | 8:00 AM – 5:00 PM (MST)
We’ll be performing updates to our live chat systems during this window.
Live chat may be intermittently unavailable in short intervals.
24/7 ticket support remains fully online, and no service downtime is expected.
— Fusion Arc Hosting